Working with an IT staffing company can be great. It allows you to focus on other areas of your job and not spend much of your time and efforts on hiring. It lets you “try before you buy”. It can even save your company some money (for our full list of benefits download “How IT Staffing Can Benefit Your Business”). So while that’s all well and good, maybe you’ve been getting the feeling lately that your IT staffing provider just isn’t working out. After all, most any IT staffing firm can provide you with the attributes listed above. But what are some more specific reasons you should be considering when looking to switch?
1.) Unsuccessful With Certain Skills
Perhaps they did a great job finding you some Help Desk consultants, but maybe they are having a hard time finding you that right Windows Engineer. An established firm will have great pipelines of all different technologies, not just a select few. Better pipelines allow companies to find the right candidate for you that much more quickly and efficiently. So your current provider might be able to find you someone ultimately, but it will probably take them longer and might not be that right fit you’re looking for.
2.) Customer Service is Lacking
One of the factors that most likely made you choose your IT staffing service provider was the relationship you developed with your Account Manager. It’s important to have someone you can contact with problems or questions and know you are going to get a response back in a timely manner. In staffing, candidates can go on and off the market in the blink of an eye. If you can’t communicate in a timely manner with your Account Manager, you might miss that great consultant! If your contact isn’t giving you the time you need, it might be time to start thinking about switching. You may also need to think about a different provider if you’ve gone through multiple contacts at that one company. High turnover could be a sign that the company is experiencing some issues.
3.) Rates Are Too High
From time to time, companies do need to adjust their rates to keep up with inflation. However, if you find that your fee seems to be going up and up, it might be time to look around for other providers. There’s not one standard rate in the IT staffing industry, so price shopping is never a bad thing. Having said that, the cheapest is not always the best. Take all aspects into consideration before deciding to go in another direction.
4.) The Process Is Taking Too Long
When you have a project that is ready to get started, you need a consultant on it as soon as possible. If you find that the process with your current IT staffing company is taking too long, first find out why. Perhaps the position is a tough one. There are some jobs that simply take more time. Often, you’ll have found the right person but they might take another offer, starting the process all over again. But if you find that this behavior turns into a pattern, it may no longer be circumstantial. Try to communicate to your Account Manager your frustrations to see if there is a legitimate excuse. If there isn’t one, it’s time to move on.
Hiring talent is not easy for you and no piece of cake for your IT staffing provider either. However, you need to make sure you are getting what you need from them. And if you’re not, the good news is, there are lots of IT staffing companies out there that you can move on to.