Program Manager, Retail Programs
Job ID: 35656
Date Added: 09/17/2025
ANTICIPATED DURATION: 12 months (possibility to extend)
LOCATION: Tuesday-Thursday onsite hybrid at 8550 Higuera St. – Culver City, CA 90232
Imagine what you could do here! The people here don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Client, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
The worldwide Retail Engagement Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Clients Retail’s customers and teams discover, be inspired by, learn about and go further with Clients products and services, and does so in a manner that is true to our values.
The Head of Programming is an evangelist of this vision, and is responsible for developing and delivering an ongoing program of culturally relevant programming across all of Today at Clients formats including high profile sessions, Client led, and group reservations. In this role, you will partner closely with Retail Engagement Marketing and Merchandising, store teams, internal Client partners, and external talent to conceive, program, implement, and execute programming to enhance the Client Retail experience and foster community engagement in an integrated way.
This position will drive the strategy, development and oversee production of programs that drive customer interest and engagement across Client Retail stores across West, East, and Mid/South regions.
The Head of programming will be responsible for building both regional and geo-wide programming strategy that delivers culturally relevant in-store and/or virtual and digital content across all formats of Today at Client programs including group reservations and Client led programming in addition to high profile sessions that ladders up to geo and Retail strategic priorities. For the regions they directly cover, they will set the roadmap for the quarter / year ahead ensuring there is a variety of programming across formats representative of all strategic pillars, advocating as needed for local needs. They will also lead the strategic plan for one or more pan-geo initiatives collaborating with WW partners, Client stakeholders, field leaders, setting a geo-wide plan including KPIs for how we will bring that priority to life across the region and working collaboratively with regional peer leads on delivering that goal.
Responsibilities:
- Build a regional and geo-wide programming strategy that delivers culturally relevant in-store and/or virtual and digital content across all formats of Today at Client programs including group reservations and Client led programming in addition to high profile sessions.
- Lead programming for a market/region that delivers on geo-wide goals and priorities, identifying talent that match our values and bring our products and services to life, and working with local store teams and cross-functionally within Retail on impactful events
- Lead the strategic plan for pan-geo initiatives tied to business priorities and key initiatives, collaborating with WW partners, Client stakeholders and field leaders. Strategic plan includes the operational roadmap to deliver on the initiatives in partnership with the regional Heads of Programing and Programing Producer on delivery.
- Maintain a strong understanding of the business to lead and curate on country/market level to deliver culturally relevant and strategic in-store and/or virtual content across all formats of Today at Client programs
- Partner with teams across Client in market/country including field leadership to identify new opportunities and initiate, receive and write briefs, ensuring that each opportunity is aligned with clear business objectives that contribute to the retail proposition of Client, and built within a clear strategic framework, working with other cross functional teams as needed.
- Use data and measurement tools to enable tracking and reporting on program results, challenges, and opportunities. Track, report, and share insights on program results, challenges, and opportunities.
Minimum Qualifications
- Creative and highly strategic in the development of content experiences and programs that build and engage audiences, deliver against business and marketing objectives, and deliver demonstrable value.
- Significant experience in managing high profile events and partnerships, including broadcast events, series content/formats, virtual events/content experiences, experiential and live.
- Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership through crisp, data-driven, strategic briefs
- Well connected within the cultural and creative industry in their regional market with the ability to discover, recommend, and source talent.
- Ability to manage multiple cross-functional teams include and are not limited to: Programming, Production, Creative, Product Marketing, Public Relations, Store Operations, Internal Communications, Training, Merchandising, Finance, Online Store, Store Strategies, Publishing, Procurement, and Marcom.
Preferred Qualifications
- Flexible project management style with agility to quickly adapt and effect change. Ability to successfully navigate and implement multiple large-scale projects simultaneously.
- Strong presentation skills including experience presenting to large audiences.
- Discreet and professional with excellent collaboration, verbal and written communication and networking skills.
The hourly pay rate range for this position is $90.00 to $98.80 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to t.nguyen@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at t.nguyen@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.