Technical Implementation Consultant

Technical Implementation Consultant
Minneapolis, MN 55402
$50/hr W2 – sorry no 3rd party C2C
6 month contract

Technical Consultants engage with customers and internal teams to drive our integration strategy and execute on customer integration and technical work needs. This is a customer facing role that requires interfacing directly with customers and prospects to both understand their technical account requirements and deliver identified solutions.
Role Overview:
● Be a strategic partner to the post-sales Customer Success and Implementation team, learn customer pain points with their existing processes and scope requirements for potential integrations
● Research product and technical capabilities and limitations of applications that we may want to integrate
● Document integrations and technical processes for onboarding customers onto the TravelBank and Commercial Rewards platform
● Work closely with our feature teams to validate new integrations
Day to Day
● Join customer calls coordinate by either a CSM or Implementation Specialist to discover what technical needs a customer has
● Manage a task list of implementation tickets for delivery of various integrations, file setup, or other technical work requested by CSMs or Implementation Specialists on behalf of the customer
● Proactively follow up directly with customers when additional information is needed to complete a task
● Document the process for all technical work that is completed in order to create a process that is scalable

● Create and update productized and custom integrations with customer ISVs
● Determine an appropriate integration strategy based on patterns in customer needs; this could include identifying API integrations we should productize next, working with Product to create internal tools for building files, uploading data, or other tasks that currently are done manually
● Maintain a line of communication with customers who have existing integrations to ensure consistent delivery of the data they needs (HRIS, Card Feeds, ERP integrations, flat files, etc.); provide maintenance on these integrations where necessary
● Log what types of integrations and technical work has been completed for each customer in our CRM

Implementation Tasks:
1. Credit Card Feed:
2. ERP Custom Files:
3. HRIS Integrations:
4. SFTP Integrations:
5. Support Direct ERP Integrations (QBO, NetSuite, etc.)

The compensation range for this position is $45 to $50   
(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
For consideration, please forward your resume to dwicks@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at dwicks@synergishr.com.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.