IT Technician

Description

We have an IT Technician who recently completed an assignment and looking for the next one. This candidate has experience in IT service management, process management, client servicing and incident management.

Highlights

  • Has worked on the ticketing process based on ITIL (IT Infrastructure Library) & Working on Automated Tickets.
  • Able to provide IT support for systems and end-users using remote support tools.
  • Experience troubleshooting various client-based applications remotely managing all facts of ticket life cycle from creation to alignment to queues, escalation, follow up and resolutions.
  • Capable of maintaining a high degree of work output while keeping a high standard of service.
  • Resolved escalated issues by serving as a subject matter expert on wide-ranging issues.

Skills & Education

  • MacOS 10.6 Snow Leopard – 10.15 Catalina
  • Redhat Linux 6* and 7* and Windows 7/10, Linux iOS/Android Support with device management (JAMF/AirWatch)
  • Laptop Imagining.
  • Active Directory & Directory Services
  • Supply Chain Asset Procurement & Inventory management.
  • SQL, Basic shell scripting, C, C++ & Java
  • Remedy Ticketing Tool, ZENDESK, ISM (Maximo) and Service Now, Technical Writer.
  • ADOBE PREMIER PRO CC, Jira, OKTA & G-suites.
  • Bachelor's degree in Computer Science & Engineering