Change Management Program Manager

Change Management Program Manager


Atlanta, GA



TITLE: Change Management Program Manager
LOCATION: Atlanta, GA (onsite)
DURATION: 1 year
CLIENT: Airline
How You’ll Help Us Keep Climbing (overview & key responsibilities):
Client's Customer Service Field Support Business Development Team supports projects and efforts that impact our airport employees, contractors, vendors, partners, and customers. These projects range from upgrading technology systems to simplify employee scheduling to implementing safety initiatives to improving bag tracking for customers and everything in between.
The Business Development Team is looking for a Change Management Project Manager to develop change management strategies to support the various initiatives. This candidate can demonstrate expertise in leading comprehensive change management efforts tailored to varying scales of projects and levels in a large-scale organization. Their experience with change management involves building and executing comprehensive plans that include communications, training, and resistance management.
This collaborative professional is a self-starter with excellent written and verbal communication skills who can balance competing and changing priorities within a dynamic environment. The position also serves as a resource to cross-department leaders when launching multiple initiatives. The project manager must be a passionate storyteller, be able to build effective partnerships, and support a diverse workforce. This role reports to a Manager on the Business Development Team.
Summary of Responsibilities (not comprehensive of all tasks):

  • Collaborate with project owners and team members; build and maintain solid relationships with executives, leadership stakeholders, and stakeholder groups.
  • Support and strengthen the capacity of project owners and managers by building and executing comprehensive change management plans.
  • Support the development of change management assessments, communications plans, sponsor roadmaps, coaching and training plans, resistance management plans, etc.
  • Coordinate with Corporate Communications to develop content for internal and external communication channels (such as internal articles, social media, newsletters, leader messages, video scripts, and other publications).
  • Create professional presentations, memos, and talking points for senior leadership and other department leaders.
  • Navigate complex, fast-moving, and unexpected communications challenges.
  • Support the facilitation of relevant learning and coordination to assist project teams to understand and implement the change management process and tools.
  • Partner with project managers to develop and track metrics for change management strategies to draw insights and measure their effectiveness.
  • Help develop best practices and/or standard operating procedures for communications and change management that can be leveraged across ACS projects; identify opportunities for innovation and improvements to current communication methods and processes.
  • Practice safety-conscious behaviors in all operational processes and procedures.

What You Need to Succeed (minimum qualifications):

  • 4+ years of relevant work experience in change management.
  • Strong project management skills, including the ability to develop and execute actionable and measurable strategies.
  • Ability to build strong working relationships with internal and external partnerships to drive results; ability to work well alone and with others.
  • Excellent written and verbal communication and presentation skills (English language) with the ability to tailor content to all levels of management and frontline (operational) employee groups
  • Ability to convey messages compellingly, and incorporate company and department goals into planning and communications.
  • Organization and ability to multi-task to lead and direct multiple projects simultaneously.
  • Flexibility in dealing with changing priorities and ability to meet short- and long-term deadlines under pressure in a fast-paced, time-sensitive environment.
  • Proactivity in identifying project needs and navigating challenges.
  • Strong strategic thinking skills can independently connect interdependent business needs and opportunities.
  • Ability to handle confidential assignments discreetly, exercise sound editorial judgment, and maintain the trust and confidence of leadership teams.
  • Advanced knowledge of Microsoft Word, PowerPoint, and Outlook; Intermediate knowledge of Microsoft Excel.
  • Ability to embrace diverse people, thinking, and styles.
  • Flexibility to travel (minimal).
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by the date of hire to be considered for a U.S.-based job

What Will Give You a Competitive Edge (preferred qualifications):

  • Possession of a change management certification (e.g., Prosci Change Management Certification, Certified Change Management Professional [CCMP]) or related degree.
  • Experience with Adobe Creative Cloud, SharePoint, SmartSheet.
  • Experience in the airline industry or with operational groups (Customer Service, Call Centers, Hospitality, etc.).
  • Experience with graphic design and web development.
  • A portfolio of work, demonstrating talent, skills, expertise, experience, and potential.

The hourly pay range for this position is $50.00 to $56.47/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401kand commuter benefits.
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For immediate consideration, please forward your resume to Lindsey Carbo at
If you require assistance or an accommodation in the application or employment process, please contact us at


To apply for this job please visit

About Synergis

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.

Synergis is an Equal Opportunity/Affirmative Action employer.

Learn more