Senior System Operations Engineer

Senior System Operations Engineer

Synergis

Atlanta, GA

Direct Hire

Hybrid

TITLE: Senior Systems Operation Engineer
LOCATION: Atlanta, GA
ANTICIPATED DURATION: Perm

Senior Systems Operation Engineer Responsibilities:
Monitor, respond to, and report on incidents occurring in the IT infrastructure.
Collaborate with Network Engineering, Cloud Infrastructure, Applications teams, and others to design and implement enterprise monitoring solutions.
Provide first-line alert response and support for a wide variety of systems, LAN-WAN, security, storage, servers, applications, and services in a geographically distributed, multi-site environment.
Actively monitor for, detects, and reports trends including but not limited to incidents, capacity and performance bottlenecks.
Utilize technical experience, collaboration, and leadership competencies in pursuit of Firm, IT, and Operations Support objectives.
Contribute to the development and use of technologies used in the enterprise monitoring of Firm services and platforms.
Assess, design, and implement IT systems monitoring and management processes based on ‘best-practice’ (ITIL) frameworks and the client’s specific requirements.
Work with all levels (1,2 &3) of Problem Management, Incident Management, and IT resources to prevent or resolve major technology issues.
Execute existing, and assist in the development of new, day to day administration and operating services for the client’s IT technology infrastructure and processes.
Assure all Operations Support workflows, both Tier 1 and Tier 2, during their shifts meet service level, call handling, and performance objectives.
Provide expert guidance to Operations Support staff, both Tier 1 and Tier 2, on customer, knowledge, and workflow issues.
Intervene and handle problem callers or technical issues on an “as needed” basis.
Communicate and uphold Firm, IT, and Operations Support policies and procedures policies.
Proactively identify and initiate continuous improvement opportunities, working with the Systems Operations Manager.
Understand the specific needs of IT’s customers and stay abreast of the overall Firm business strategy.
Assist with the training of new hires and ongoing training of existing staff.
Meet personal and team commitments and assigned deliverables.
Maintain awareness of new developments in industry and processes.
Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
Effectively communicate with and work as needed with other Firm departments and/or vendors as appropriate.

 
Senior Systems Operation Engineer Requirements:
Bachelor’s Degree is preferred.
Five years related experience or equivalent combination of education and five years Network Operations Center or network management experience.
Three years of experience in using an enterprise network monitoring system in a multi-site environment.
Knowledge of current Incident, Release and Change Management methods and tools.
Proficiency with Microsoft (MSFT) Windows server, MSFT Exchange Online, Azure AD and related MSFT infrastructure technologies.
Broad Knowledge of Cisco Internetworking (Switches, Hubs, Routers) equipment and operating environment required.
Ability to administer, monitor and manage Enterprise Monitoring Systems, such as, Microsoft SCOM and Solarwinds Orion.
Broad knowledge of monitoring storage infrastructure technologies – NetApp storage products knowledge is preferred.
Proficiency in the use of Service Management applications (ticketing and escalation) is preferred.
Experience with cloud-based technologies, such as Microsoft 365, Azure, and NetApp Cloud Storage.

Senior Systems Operation Engineer Preferred Experience:
[10:49 AM] Laura Ruggiero
Sr Systems Operations Engineer
INFORMATION TECHNOLOGY & INFORMATION SECURITY Atlanta, Georgia
APPLY
 
The Sr. Systems Operations Engineer is responsible for the design, implementation, maintenance, and operation of the client’s Enterprise Network Monitoring System. The engineer will also monitor IT infrastructure and services for availability and stability and provide troubleshooting and response support to IT Systems Operations.
 
Key Responsibilities:
Monitor, respond to, and report on incidents occurring in the IT infrastructure.
Collaborate with Network Engineering, Cloud Infrastructure, Applications teams, and others to design and implement enterprise monitoring solutions.
Provide first-line alert response and support for a wide variety of systems, LAN-WAN, security, storage, servers, applications, and services in a geographically distributed, multi-site environment.
Actively monitor for, detects, and reports trends including but not limited to incidents, capacity and performance bottlenecks.
Utilize technical experience, collaboration, and leadership competencies in pursuit of Firm, IT, and Operations Support objectives.
Contribute to the development and use of technologies used in the enterprise monitoring of Firm services and platforms.
Assess, design, and implement IT systems monitoring and management processes based on ‘best-practice’ (ITIL) frameworks and the client’s specific requirements.
Work with all levels (1,2 &3) of Problem Management, Incident Management, and IT resources to prevent or resolve major technology issues.
Execute existing, and assist in the development of new, day to day administration and operating services for the client’s IT technology infrastructure and processes.
Assure all Operations Support workflows, both Tier 1 and Tier 2, during their shifts meet service level, call handling, and performance objectives.
Provide expert guidance to Operations Support staff, both Tier 1 and Tier 2, on customer, knowledge, and workflow issues.
Intervene and handle problem callers or technical issues on an “as needed” basis.
Communicate and uphold Firm, IT, and Operations Support policies and procedures policies.
Proactively identify and initiate continuous improvement opportunities, working with the Systems Operations Manager.
Understand the specific needs of IT’s customers and stay abreast of the overall Firm business strategy.
Assist with the training of new hires and ongoing training of existing staff.
Meet personal and team commitments and assigned deliverables.
Maintain awareness of new developments in industry and processes.
Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
Effectively communicate with and work as needed with other Firm departments and/or vendors as appropriate.
Qualifications:
Bachelor’s Degree is preferred.
Five years related experience or equivalent combination of education and five years Network Operations Center or network management experience.
Three years of experience in using an enterprise network monitoring system in a multi-site environment.
Knowledge of current Incident, Release and Change Management methods and tools.
Proficiency with Microsoft (MSFT) Windows server, MSFT Exchange Online, Azure AD and related MSFT infrastructure technologies.
Broad Knowledge of Cisco Internetworking (Switches, Hubs, Routers) equipment and operating environment required.
Ability to administer, monitor and manage Enterprise Monitoring Systems, such as, Microsoft SCOM and Solarwinds Orion.
Broad knowledge of monitoring storage infrastructure technologies – NetApp storage products knowledge is preferred.
Proficiency in the use of Service Management applications (ticketing and escalation) is preferred.
Experience with cloud-based technologies, such as Microsoft 365, Azure, and NetApp Cloud Storage.
Additional Items:
In addition to regular coverage, weekend coverage and support is required; Must carry a cell phone.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
For immediate consideration, please forward your resume to Sumner Pirkle at spirkle@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at spirkle@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

About Synergis

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.

Synergis is an Equal Opportunity/Affirmative Action employer.

Learn more