Technical Support Engineer

Technical Support Engineer

Synergis

Council Bluff, IA

Contract

TITLE: Technical Support Engineer
LOCATION: Council Bluffs, IA – Fully Onsite M-F
ANTICIPATED DURATION: 4 months

The goal of this team is to reduce/minimize damage and the impact of damage on data center hardware. The role involves reviewing issues submitted by data center teams and triaging.

Technical Support Engineer Responsibilities:
This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:

  • Perform first-level investigation and triage of tickets submitted to a quality issue queue to ensure proper information is submitted, categorize the issue for trend analysis, and hand it to the correct partner team for resolution.
  • Complete first-level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
  • Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
  • Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
  • Monitor, review, and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision-making.
  • Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.

 
Technical Support Engineer Mandatory Requirements:

  • Bachelor's degree in Mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience 
  • 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution 
  • Experience in data analysis and visualization using SQL, JMP, or Python+ 
  • People skills to work with and influence others

Technical Support Engineer Preferred Experience:

  • Background in troubleshooting/repair of server/storage and networking products 
  • Knowledge of spreadsheets and databases 
  • Experience working in a hardware development (R&D) lab environment 
  • Experience working in a data center environment

The hourly pay rate range for this position is $37.96 to $49.89 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
For immediate consideration, please forward your resume to dreeves@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at dreeves@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

 

About Synergis

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.

Synergis is an Equal Opportunity/Affirmative Action employer.

Learn more