Account Manager

Synergis

The Account Manager position is responsible for overseeing the relationship of the company with its most important clients by creating long-term, trusting relationship while achieving sales quotas and strategic account targets. The Account Manager’s role is to oversee a portfolio of assigned clients, develop new business from existing clients, and actively seek new sales opportunities.

Account Manager Essential Duties/Responsibilities:

Account Development:

  • Lead point of contact for all client account management matters
  • Build and maintain strong client relationships/strategic partnership with the client through an extensive and detailed understanding of the client's business, strategic direction, processes, and policies.
  • Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors
  • Meet with key department contacts, hiring managers, and supervisors on a daily/weekly basis to assess business needs, requirements, performance, overall satisfaction with service levels, and opportunities for growth.
  • Develop new business with existing clients and/or identify areas of service improvement
  • Acquire a thorough understanding of key client needs and requirements
  • Answer client queries and identify new business opportunities among existing clients
  • Expand the relationships with existing clients by continuously proposing solutions that meet their objectives
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Resolve any issues and problems faced by clients and deal with complaints to maintain trust
  • Acting as a client advocate with a focus on improving the client experience
  • Manage projects within client relationships, working to carry out client goals while meeting company goals
  • Assist with challenging client requests or issue escalations as needed

Team Relationship Development:

  • Collaborate with sales team to identify and grow opportunities within territory
  • Work with Recruiters to build and maintain a talent pipeline that aligns with the client's needs and output requirement
  • Ensure screening and selection of candidates according to client specific job profiles and workforce forecasts
  • Own and drive the job order fill process
  • Market talent's skills, knowledge and abilities to the right departments by making the best match for the client and the talent.
  • Serve as the link of communication between key clients and internal teams
  • Coordinate with staff members working on the same account to ensure consistent service
  • Maintain and ensure compliance with applicable equal employment opportunity (EEO) and related employment laws and regulations.

Reporting and Documentation:

  • Keep clients’ and job order data current and accurate in our applicant tracking system.
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Account Manager Required Skills/Abilities:

  • Sales experience in a B2B environment.
  • Previous large enterprise account experience is a plus.
  • Solid organizational and time-management skills.
  • Thorough understanding of EEO, ADA, and other related employment laws and guidelines.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills with an aptitude for building strong client relationships.
  • Ability to travel as needed.
  • Proficient with Microsoft Office Suite or related software.

Education and Experience:

  • Bachelor's degree in business administration, sales, or a related field preferred. Related experience considered in lieu of education. 

If you are interested in this position, please contact Olivia Lopez at (678)-580-4064 or by e-mail at olopez@synergishr.com 

Synergis is an Equal Opportunity employer.

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