Associate Technical Project Manager

  • Contract
  • Remote,

Synergis

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Title: Associate Technical Project Manager
Anticipated Duration:12 Month Contract
Location: Remote

Our client's world class Global Services Team implements SAAS based products within the ecosystem, including Learn, Hire and Engage while building deep relationships and providing technical and consultative guidance across all stages of the customer journey. We are looking for people to join the Technical Success team to partner with Customer Success and Implementation partners in the technical implementation and ongoing use of products, who also fit with the culture and values. The ideal candidate has been in a technical or customer support role, understands how to prioritize customer needs, has very strong written and verbal communication skills and is obsessed with helping customers succeed in a fast-paced environment.

Associate Technical Project Manager Responsibilities:

  • Own all technical tasks as part of the implementation including, but not limited to, Secure File Transfer Protocol (SFTP), Single Sign-on (SSO), HRIS Employee Data transfer/automation, and system configurations
  • Troubleshoot and find resolutions for complex problems ranging from HR employee data management to admin, employee and manager support in our platforms
  • Partner with Customer Success and Implementation partners on special projects to deliver value to our customers

Associate Technical Project Manager Required Experience and Skills:

  • 3+ years of experience in a customer facing technical role, within SAAS technology
  • 1+ years of project management experience
  • Working knowledge of Excel and functions (e.g. vlookup, countif, etc.)
  • Experience working with customers to ensure their satisfaction while meeting business needs
  • Ability to multi-task and perform under pressure

Associate Technical Project Manager Preferred Experience and Skills:

  • Highly proficient in Microsoft Excel and/or working knowledge with databases
  • Fast learner who can understand and articulate technology at any level
  • Excellent verbal and written communication skills
  • Self-motivated team player that has ideas on fresh new ways to exceed customer’s expectations
  • Passionate about technology
  • Customer-obsessed
  • Demonstrated technical problem-solving abilities

 

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