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CX Associate – Information Designer

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Job Title: CX – Information Designer 
Duration: 12 Month W-2 Contract w/ Largest Networking Company (full medical, dental & vision benefits offered)
Location: Sunnyvale or REMOTE

 

Our clients Member & Customer Success organization is hiring an Information Designer for our Global Customer Experience (CX) team. The CX team’s mission is to create easy, trustworthy and valuable experiences for all by continuously elevating customer experience competence. We lead efforts spanning customer journey design, customer-centric culture and customer experience measurement, and partner cross-functionally across Sales, Customer Success, Support, Marketing, Product and Operations to carry out these efforts.

In this role, you will be a pivotal member of our journey design team. Using your design expertise and collaboration skills, you’ll lead the design and implementation of employee facing resources that enable our Marketing Solutions sales organization to better understand and provide value to our clients, while simultaneously spearheading the development of the CX team’s design competency.

This information designer will:
 

Comfortable with ambiguity: In addition to contributing to in-flight initiatives, this person will identify opportunities to improve information design on our team. They must be a self-starter when facing challenges and assertive in providing clear guidance and recommendations for how to design quality resources for our team and cross-functional partners.

Support the CX team’s design competency: This person will help establish, document, and scale best practices for the CX team’s design competency, and help up-level other team member’s design acumen and skill.

Basic Qualifications:

Preferred Qualifications:

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