Program Manager II

Program Manager II

Synergis

San Francisco, California

Contract

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Title: Program Manager II

Duration: 12 Month Contract

Location: San Francisco, CA

 

Project Overview:

The Assistant continues to be a key investment of our client’s future in AI. On the Assistant team, we support global product launches, escalate issues, deliver user insights to help shape product strategy, manage vendor operations that help enable product and user success.

To be successful in this role, you need to be adept at strategic planning, program management, cross-functional project management and be able to influence senior stakeholders and thrive in ambiguity. Below are preferred qualifications.

In this role, you will manage x-team programs – this includes programs to drive operational excellence, strategic programs, and scaling strategies across each. This work will cut across all of Assistant’s core surfaces and channels, and include the following:

 

Program Manager Overall Responsibilities:

  • To define, develop, distribute, and update — and create repeatable processes/tools for the same — ongoing communications about the overall Program for the various stakeholder groups, both internally and externally with key partners.

 

Program Manager Top Daily Responsibilities:

  • Lead strategic programs around integration of user voice across xfn teams, integration of insights throughout product development lifecycle. Do so with close partnership with key Product and xfn decision makers (including UXR).
  • Develop programs to evolve our user support footprint, furthering the goal to “be where users are.” Projects include expanding support to social channels.
  • Maintain a pulse on user feedback, and opportunities to provide meaningful feedback to product teams to improve the user experience.
  • Identify and drive recommendations to drive operational improvements. This includes scaling and optimizing support within the product area, leading cross functional teams to execute against recommended plans.
  • Conduct research in close partnership with UXR team to help define the future roadmap of Assistant Support. Influence across cross-functional teams to action on research findings.
  • Engage with PSMs and PM / Eng to drive adoption on programs

 

Program Manager Required Education, Experience and Skills:

  • Bachelor’s degree preferred
  • Strong communication skills, stakeholder management, comfortable working with data, strong project management
  • 4+ years of experience

 

Program Manager Preferred Experience and Skills:

  • Data analytics
  • UXR experience

 

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About Synergis

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.

Synergis is an Equal Opportunity/Affirmative Action employer.

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