JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills) 

Bachelor's degree in Business, MIS, Computer Science, or a related field is preferred 
5 or more years of experience in the electric utility industry with at least 3 years of experience leading cross-functional departments and teams preferred 
Broad understanding and experience using reports to track performance, manage operations and make key decisions impacting employee and customer experiences and drive business efficiencies
Thorough business knowledge of financial and operational reports used across functions
Partner with leaders across all organizations to ensure resources and strategies are aligned to current and future needs of the business
Outstanding credibility and demonstrated ability to build strong relationships within the company and industry, as well as with vendors/suppliers
Broad knowledge of the utility business functions and an understanding of how the Customer Service function adds value to these organizations
Ability to partner with peers across the Operating Companies and serve on system committees to ensure design elements meet business needs, create efficiencies and garner support for key issues affecting front and back-office customer operations
Ability to lead and manage through change. Should be recognized as a change agent
High degree of initiative and personal ownership 
Excellent problem-solving and analytical skills 
Excellent presentation and verbal skills  
Interpersonal skills and the ability to communicate effectively 
Excellent organizational skills and strong attention to detail 
Ability to drive results with both internal and external partners
Extensive knowledge and considered Subject Matter Expert in specific business process area as listed below: 
 

Business Process Lead 

Role Requirements / Description 

Reporting

 Lead development of requirements for reporting and data output necessary for business decisions, operational analysis and performance oversight to include all workstreams and business processes.
Work with other Business Process Managers (BPMs), BPLs and Operating Company subject matter experts (SME’s) to rationalize and prioritize reports in different functional areas and coordinate testing and validation of reporting.
Work collaboratively with Integration and Conversion teams, Advanced Analytics BPM and BPL, and other SMEs to integrate reporting and analytic needs.
Possess a working knowledge of relational databases and reporting platforms and tools (i.e. PowerBI) 

MAJOR JOB RESPONSIBILITIES:  

Accountable for hiring and staffing of business process team which will define and deliver the business, functional, and technical reporting requirements for C2M business processes ensuring reporting strategies and goals are being met
Supervision of the day-to-day activities and work guidance for direct reports and consultants
Performance management for the Reporting team, including performance appraisals, mentoring, coaching, employee development, and providing technical leadership to less experienced staff
Driving to the To-Be vision 
Setting the overall vision for the To-Be business process  
Setting the ‘wish list’ of efficiency improvements 
Recommending the approval of deviations from standardized software or industry leading practice recommendations as outlined in the process designs.  
Providing formal sign off on design, test, and training documentation for each process  
Aligning across the organization
Identifying and coordinating with relevant stakeholders for each process (including Operating Company stakeholders) to make sure the proper input is captured throughout  
Working in collaboration with the Business Analyst to review proposed processes, make decisions during the design process, and facilitate discussions with stakeholders  
Make functional decisions and communicate to leadership and stakeholders any decisions that would impact operations or change existing processes 
Have a network of business SMEs and understand organization to identify cross-impacts of changes and respective stakeholders 
Serving as a leader of the transformation 
Participating in Business Process Lead Committee meetings and decisions 
Providing input to governance, including impact analysis, options, and recommendations 
Communicating relevant process decisions and impacts to their teams 
Participating in change management and training activities
Participating in deployment planning, day 2 planning, and knowledge transfer activities  
Working knowledge of Functional Design Documents, Technical Design Documents, and Requirements Traceability matrices 
Serve as a point of escalation, liaison, and thought partner for our stakeholders when issues cannot be resolved by team members
Maintains leadership engagement and consults/informs leaders across the organization on key decisions that have cross-functional impacts

“The salary range for this position is $115,000-$130,000 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.