Systems Administrator

Synergis

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Title: Systems Administrator

Duration: 9 Month Contract

Location: San Francisco, CA

 

Position Overview:

IT – End User Computing is looking for a dynamic individual capable of thriving in a fast paced and high pressure environment as an IT Support Technician. This individual must be a seasoned IT professional capable of providing end user support for a global workforce.

 

Systems Administrator Responsibilities:

  • Provides IT desktop support to the product end-user community, this includes all desktop computing hardware and software and peripherals.
  • Makes timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with other IT or operations/engineering groups to provide resolution.
  • Will be required to lead problem resolution activities in order to get technology incidents and problems resolved.
  • Will be expected to take ownership for assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem, with minimum supervision.
  • Responds to request for service with experience and compliance in established time limits.
  • Develops/maintains support document for use by all levels of support personnel as well as end-user documentation.
  • Identifies and solves any problems that affect desktop computer operating systems and troubleshoots routine problems and maintenance of systems.
  • Trains employees and orients them on how to use computer hardware and software applications.
  • Supports drive imaging for desktop/laptop systems.
  • Participates in weekly meetings with Global Service Desk staff to get updates and discuss Help Desk related matters; perform other duties as assigned.
  • Committed to all components of Corporate IT availability as they will act as both an incident and problem manager for any issues impacting local or remote offices.
  • Performs other duties as assigned.

 

Systems Administrator Required Experience and Skills:

  • Minimum 3 years of experience in 1st/2nd/3rd level Corporate IT support, gained in a multi-site IT operations environment
  • A+ Certification
  • Proven experience of configuring and administrating workstations/laptops and associated software
  • Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Experience working on small projects and delivering against timelines.
  • Excellent organizational, communication, and technical skills with a strong customer service orientation.
  • Must be self-managed and a self-starter with a positive attitude.
  • Excellent written and verbal communications capable of delivering at a senior level.
  • Must have working knowledge across all the IT disciplines including hardware, software, and connectivity.
  • Capable of proactively recommending effective courses of action, communicate resolution, policy and procedures to the various IT stakeholders, management, and end user population.
  • Proven time management and delegation skills.
  • Ability to establish strong relationships with individuals at the supervisor/team manager level.
  • Must be dynamic, innovative and capable of garnering the respect and high level trust required by the help desk and IT teams for this position to be successful.
  • Ability to communicate effectively with both technical and non-technical teams
  • Ability to work independently while collaborating with remote teams in a fast paced environment

 

Systems Administrator Preferred Experience and Skills:

  • Experience with Remedy and Service Now ITSM Tools
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco CCNA certification
  • ITIL Foundation Certificate
  • Experience working with Active Directory, domain services and back office/infrastructure application installation and support
  • Knowledge of server and network communications equipment, protocols (i.e. DNS and TCPIP), transmission media, security and network management practices
  • Experience with Windows 10 Operating systems and associated applications
  • Experience working with Active Directory, domain services and back office/infrastructure application support
  • Experience with Lenovo parts ordering and hardware repair
  • Experience supporting MAC OS and MAC hardware (Mac Book Air, Mac Book Pro)

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