Technical Analyst

  • Contract
  • Remote,

Synergis

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Technical Analyst
6-month contract with potential to extend and/or convert
Remote – prefer local to Burlington, VT but not required 

Description

The Technical Analyst is responsible for functional/technical support of our Microsoft AX ERP application and other applications that integrate with AX. The Technical Analyst drives ITIL best practices while supporting the Financial Applications. The Technical Analyst plays a role in service management, customer support, relationship management, and providing advice and guidance. The Technical Analyst exhibits high functional knowledge of the Microsoft AX and interfacing applications. They will work with other technical analysts and team members when they are unable to develop the solution or troubleshoot the concern.

 

Your Role:

  • Mitigates and resolves day-to-day issues, risks and conflicts escalated by stakeholders
  • Manages the delivery of recommended services to achieve high customer satisfaction and trust
  • Liaises amongst product teams, technology teams and third-party vendors to successfully coordinate activity across matrix functions while maintaining good customer experience
  • Consults with IT leadership and provides research leading to strategic decisions
  • Conducts analysis that identifies current state business processes or system inadequacies and recommends ideas for process and systems improvement that assist product teams in meeting customer needs
  • Updates incident records and knowledge base with appropriate and timely information
  • Provides services per defined SLA’s
  • Provides subject matter expertise to teams, product team, business and leaders
  • Takes responsibility for investigative work to determine business impact
  • Collaborates with stakeholders at all levels
  • Acts as the routine contact point for peers and stakeholders

Qualifications

Minimum Skills/Experience:

  • Bachelor’s degree and industry related professional experience
  • Working experience with Excel spreadsheets
  • Working experience communicating, writing, and presenting complex technical information to both technical and non-technical audience.

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