UX Content Strategist

UX Content Strategist

  • Contract
  • Remote,


Remote, USA


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UX Content Strategist

6-month contract-to-hire | Remote

Synergis’ client, a leading provider of commercial banking, has engaged us in a search for a UX Content Strategist to join their team. As a UX Content Strategist you will apply and update existing content strategist to accommodate new products and campaigns, validate that content is correctly and accurately implemented across the digital platforms. You will write, edit and implement content based on the content strategy, including voice and tone, and customer/business centric site goals.

UX Content Strategist| Background and Scope

The Content Specialist/Strategist works with Experience Strategy leads and UX team members to identify and meet the content demands for various projects. The UX Content Strategist applies and updates existing content strategies to accommodate new product


1. Writes, edits and implements content based on the U.S. Bank content strategy, including voice and tone, and customer / business-centric site goal.

2. Reviews content with peers and senior content strategists to ensure they accurately represent the U.S. Bank content strategies

3. Formally observes user interviews and usability sessions

4. Analyze and understand end-to-end customer experiences to ensure that all content is consistent in voice/tone/construction and technically correct

5. Assist in gathering requirements and assessing content needs of a given project

6. Update content logs, copy documents, CMS and other documentation systems

7. Provide strategic content recommendations and writing/editing support for UX teams, product managers, business lines, and other content stakeholders

8. Drives, advocates and embodies a customer-centric perspective within and outside the UX Design organization, resulting in consistently simple and innovatively enriching experiences for our customers

9. Applies and updates existing content strategies to accommodate new products and campaigns

10. Validates that content is correctly and accurate implemented across all platforms

UX Content Strategist| Requirements

  • Understands basic principles of content strategy and information architecture
  • Passionate about punctuation and grammar
  • Experience with user-centered design from concept to delivery
  • Experience working in a cross-channel environment, including desktop/laptop, mobile, devices and brick-and-mortar locations
  • Knowledge of content strategy and UX best practices
  • Great problem-solver
  • A strong portfolio demonstrating past work experience and deliverables
  • Understands content creation, content inventories and audits, content mapping and modeling, voice and tone guidelines, and governance documentation
  • Experience with data-collection and analysis
  • Able to manage ambiguity, working autonomously and multi-tasking in a fast-paced environment
  • Experience meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports
  • Skilled in communication, presentation, interpersonal and analytical skills
  • Good grasp of quantitative data analysis
  • Enterprise CMS content authoring experience a must; AEM/CQ5 experience a plus
  • Attention to detail; experience creating content for highly regulated industries a plus
  • Proven ability to create and execute website content plans, migration experience a plus
  • Solid problem-solving skills: ability to work independently and adapt to changing project needs
  • Bachelors in a related field of study or 5 years of relevant professional experience

UX Content Strategist| Other:

  • Any offer of employment will be contingent on the successful completion of a full background check / drug screen
  • Must be authorized to work in the US for any employer without requiring sponsorship

About Our Client

Founded in 1863, our client is committed to serving its millions of retail, business, wealth management, payment, commercial, corporate, and investment customers across the country and around the world as a trusted and responsible financial partner.

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About Synergis

Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.

Synergis is an Equal Opportunity/Affirmative Action employer.

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