UX Writer III

Synergis

Apply Now

Title: UX Writer III
Anticipated Duration: 7 Month Contract
Location: Mountain View, CA

Project Overview: 
The team comprises talented, multi-disciplinary product managers, writers, designers, and program managers. Our backgrounds include software engineering, visual and user experience design, creative marketing, foreign languages, technical communications, content strategy, and business strategy and development.
We work on a variety of omni-channel, post-purchase, and customer retention-related projects such as order and delivery; return merchandise authorizations (RMAs) such as store credit, refunds, and exchanges; repairs; customer support; installation services; notifications; and future re-engagement and loyalty features.
You'll collaborate closely with Product Management, Program Management, UX Design, and Engineering to re-imagine and build these critical, end-to-end experiences for the Store.

UX Writer Overall Responsibilities: 

  • Collaborate closely with UX Design, Research, Product Management, Engineering, Legal, and Marketing to define requirements, create content, and review deliverables.
  • Create and edit content that support the Store brand, business objectives, and voice and tone principles/guidelines.
  • Focus on content strategies that increase usability through navigation, labels, informational writing, error messaging, and other elements of the end-to-end customer experience.
  • Incorporate UI text into design mocks and copy documents. Content deliverables include design mocks and copy docs for emails, webpages, transactional flows, error messages, and dialog boxes, among others.
  • Troubleshoot and respond to stakeholder questions (such as queries from the Localization team) about the UI text.
  • Work proactively to encourage UX designers and other team members on content strategy—advise teams on when and where to message, in addition to how to message.

UX Writer Top 3 Daily Responsibilities: 

  • Collaborate closely with UX Design, Research, Product Management, Engineering, Legal, and Operations to understand our e-commerce business, define requirements for the customer experience, create content, and review deliverables.
  • Work on multiple, often overlapping, projects with ease, identifying common themes and creating simple, cohesive, and customer-centric content solutions.
  • Create and edit content that support the Store brand, business objectives, and voice and tone principles/guidelines.
  • Focus on content strategies that increase usability through navigation, labels, informational writing, error messaging, and other elements of the end-to-end customer experience.
  • Incorporate UI text into design mocks and copy documents. Content deliverables include design mocks and copy docs for emails, webpages, transactional flows, error messages, and dialog boxes, among others.

UX Writer Required Education, Experience and Skills:

  • Exceptional UX writing portfolio
  • BA/BS degree in English, Journalism, Technical Writing, User Experience (UX), or a related field
  • At least 7 years of UX writing experience in UX writer or content strategist roles (Important: This opportunity is not a marketing copywriter, creative writer, or technical writer role.)
  • Solid understanding of or work experience in e-commerce
  • Superb UX writing and editing skills
  • Strong attention to detail and a penchant for high quality
  • Strong communication, collaboration, and stakeholder management skills
  • Expertise with Google productivity tools like Google Drive, Docs, Sheets, Meet, etc.
  • Expertise with at least 1 design tool like Figma, Sketch, or InDesign
  • Proven project and stakeholder management experience and the ability to drive end-to-end solutions, independently
  • Familiarity with web and mobile UI design principles and practices
  • Thrive in a fast-paced environment and cope well with frequently changing requirements

UX Writer Preferred Experience and Skills:

  • Familiarity with user experience research principles and practices
  • Experience with localization practices and accessibility

 

Apply Now