Lead Engagement Manager
Position: Hotel Lead Engagement Manager, Commercial Services
Business Unit: Americas Commercial & Revenue Management (ACRM)
Location: Remote – US (PST preferred)
1 year contract
$40/hr W2 – no C2C or 3rd parties please
Reports To: Portfolio Director, Commercial
Purpose of the Role
The Lead Engagement Manager partners with hotels throughout the Groups & Meetings RFP process to strategically enhance their commercial outcomes.
Key Responsibilities
- Lead and execute the Groups & Meetings RFP process for Commercial Services hotels, ensuring compliance with SOPs and timely delivery.
- Collaborate with hotels, internal teams, and peers to align strategies, share information, and optimize program outcomes.
- Utilize internal and external tools to maintain accurate records and support revenue management strategies.
- Analyze data and market insights to inform negotiation strategies, achieving favorable commercial outcomes.
- Communicate clearly and professionally with stakeholders, providing rationale for proposals and negotiations.
- Manage workload effectively to meet deadlines and maintain quality during peak periods.
- Identify and recommend process improvements to enhance efficiency and effectiveness.
- Demonstrate flexibility in working hours during high-demand periods as required.
Key Metrics
- Achievement of individual and team targets (% of annual quotas).
- MeetingBroker RFP Response Metrics (response %, response time, conversion impact).
- Feedback from participating hotels.
Education & Experience
- Bachelor’s or Master’s degree in Marketing, Management, Business, or related field (or equivalent experience).
- 5–8 years of progressive service industry experience, including at least 2 years in multi-unit or corporate hotel roles.
Core Competencies
- Strong knowledge of sales principles and Strategic Account Management.
- Excellent communication, negotiation, persuasion, and relationship management skills.
- In-depth understanding of hotel sales, marketing, business planning, and competitor strategies.
Technical Skills
- Experience with sales software (Salesforce, MeetingBroker, 3rd party RFP URLs).
- Understanding of transient and group RFP processes.
- Familiarity with electronic distribution channels (GDS, internet), hotel operations, central reservations, and rate loading.
Decision Rights
- Assess group RFPs against strategic revenue goals and market factors
- Communicate recommendations internally
- Maintain proactive client engagement to secure optimal business
Additional Details
- Virtual role with minimal or no travel requirements.
- Individual contributor with no supervisory or budget responsibilities.
- Accountable for business decisions within defined parameters, with escalation to leadership when needed.
Key Relationships
Internal: Revenue Management, Commercial Sales, Global Sales, Field Operations, Product & Technology, Leadership.
External: Hotel owners, management companies, on-property sales/operations, client contacts, prospective clients, industry organizations, professional vendor networks.
The compensation range for this position is $38 to $40/hr W2
(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For consideration, please forward your resume to dwicks@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at dwicks@synergishr.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.