Customer Success Analyst
Job ID: 35729
Date Added: 10/01/2025
LOCATION: Chicago, or Remote
ANTICIPATED DURATION: 12 months
As a Customer Success Analyst, you will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks.
This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment.
Responsibilities:
Maintains a detailed knowledge of our clients products and the impact they can have for our customers
• Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports
• Completes ad-hoc report creation for customers using multiple systems to help customers understand impact of our clients partnership
• Works cross-functionally within our clients organization
• Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.)
• Uses advanced Excel or PowerBI skills (pivot tables, formulas, and v-lookups) to compile multiple data reports
• Partners closely with CSMs to prioritize projects based on customer maturity
Requirements:
•2+ years' experience working with SQL and visualization tools (e.g. Tableau, PowerPoint) to extract, analyze and present data that supports customer and internal business goals
Preferred Experience:
• Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer
• Strong cross-functional partnership experience
• Past work experience within a fast-paced environment
• Experience synthesizing data and insights together for a client presentation
• Experience leading/managing a project and associated deliverable work
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources
• Highly detail-oriented and organized with ability to effectively prioritize and multi-task
• Proficiency with MS Office
• Exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken
The hourly pay rate range for this position is $40.00 to $50.86 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to Hbennett@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at Hbennett@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our Global Clients team to ensure we are enhancing the customer experience by supporting the goals of the relationship.