Program Manager
TITLE: Program Manager
LOCATION: Mountain View, CA (on-site Tuesday – Thursday)
ANTICIPATED DURATION: 6 months
Responsibilities:
- Partner closely with vendor suppliers to drive strategic initiatives that shape the program's future.
- Unify key operational areas to drive consistency and standardization.
- Develop and implement a comprehensive quality framework across operations.
- Lead pilots for emerging technologies, such as LLM-raters for P2 feedback, to automate manual tasks.
- Implement agent-assisted workflows to increase operational throughput and efficiency.
- Champion the deployment of “Operator-First” AI tools for AI-assisted labeling, root cause analysis, and insight generation.
- Drive standardization of tooling and processes across all vendor partners.
- Revamp guidelines processes to ensure clarity, relevance, and effectiveness, supporting auditing functions.
- Implement a formal framework for managing operational risks, including Business Continuity Planning (BCP).
- Conduct quality and security audits to identify and mitigate potential risks.
Preferred Requirements:
- Experience implementing or managing AI/ML-assisted tools or workflows (e.g., LLM-based applications, automated labeling).
- Familiarity with “Human-in-the-Loop” operational models.
- Experience with content strategy or documentation management.
- Certification in Project Management (PMP) or Quality Management (e.g., Six Sigma).
- Experience working with vendor suppliers or in an outsourced environment.
- Proven track record of developing and implementing quality frameworks and process improvements.
- Strong understanding of risk management principles and Business Continuity Planning (BCP).
The hourly pay rate range for this position is $111 to $130.51 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to DReeves@synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at DReeves@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.