Account Upgrade Specialist
TITLE: Account Upgrade Specialist
LOCATION: Atlanta, GA
DURATION:10/17/2025 to 09/01/2026
We are seeking contractors to join or outbound account management team, focusing on upgrading customers with legacy credit cards processing devices that will soon become obsolete. In this role, you will proactively engage with existing customers in a centralized call center environment, identifying their financial needs and recommending the correct point of sale solution.
Responsibilities
- Conduct outbound calls to existing customers, educating them on the need to replace their point-of-sale devices.
- Assess customer needs and recommend products and services that align with their business requirements.
- Offer a range of financial products, including payment processing solutions and value-added services
- Collaborate with internal sales, account managers and bank partners.
- Respond to customer inquiries and requests in a timely manner.
- Assist the customer service team during peak periods to ensure high -quality service and support.
Qualifications & Skills
- Strong sales and customer service skill, with a track record of meeting or exceeding goals and KPIs.
- Ability to effectively communicate complex product offerings in a clear and persuasive manner.
- 2 to 4 years’ experience in outbound sales, telemarketing, or financial services preferred.
- Self-motivated with the ability to work independently and effectively in a fast-paced environment.
- High school diploma or equivalent
- Proficient keyboard, 10-key, and computer navigation skills using a variety of software packages
The hourly pay rate range for this position is $39.50 to $39.82 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to Kyle Corbin@synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at Kyle Corbin@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.