Sr. Data Analyst
Job ID: 36025
Date Added: 11/21/2025
LOCATION: Atlanta, GA (4 days onsite per week – Vinings area)
ANTICIPATED DURATION: 6+ month contract to hire (W2 Only)
Responsibilities:
- Support and enhance user-generated content programs across the e-commerce organization.
- Analyze large datasets, optimize UGC-driven campaigns, run A/B tests, and partner with stakeholders to improve customer experience and engagement.
- Build reporting dashboards, create summaries, and present insights to leadership and stakeholders.
- Monitor and measure the performance of UGC campaigns, including reviews, photos, Q&A, and sampling submissions.
- Collaborate with cross-functional teams such as merchandising, CRM, product management, data science, and UX.
- Assist in ensuring compliance with FTC and UGC guidelines.
- Communicate data insights clearly to cross-functional teams.
- Support review collection and optimization strategies to increase review volume and quality.
- Conduct deep-dive analyses on review patterns, coverage gaps, and operational performance.
- Facilitate data access and promote best practices among teams.
- Oversee the performance of the Q&A program, analyze unanswered and answered questions, and recommend SOP improvements.
- Identify and improve operational support processes using Zendesk data.
- Bachelor's degree in Computer Science, Data Science, Business Analytics, or a related field.
- At least 4 years of experience working in eCommerce, web site operations, or related data-driven roles.
- Proven expertise in data analysis, reporting, and analytical tools.
- Strong understanding of purchase flows, customer journeys, and fulfillment processes.
- Excellent problem-solving, interpersonal, communication, and stakeholder management skills.
- Experience with data analysis and reporting tools, and familiarity with Google BigQuery or similar data warehouse technologies.
- Experience with A/B testing and interpreting test results.
- Ability to investigate operational issues and provide actionable recommendations.
- Experience with UGC platforms such as Bazaarvoice or similar solutions
- Knowledge of SQL, data visualization tools (Tableau, Power BI), and scripting is a plus.
- Experience with Google BigQuery
- Experience with Qualtrics or other survey/voice-of-customer tools.
- Background in retail, e-commerce analytics, or digital product optimization.
- Experience collaborating with cross-functional teams including product, customer service, and engineering.
- Familiarity with review collection tactics and content display features.
- Nice-to-have skills include experimentation platforms or CRO tools.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to christy.cifreo@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at christy.cifreo@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.