Community Manager

Community Manager
Part Time Contract (15-20 hours per week)
100% Remote

Position Summary
As a Weekend Community Manager/Copywriter, you will be responsible for monitoring and replying to owned and earned messages, mentions/comments, and topics of conversation on behalf of brand accounts, ensuring seamless social care and proactive fan engagement on priority social media networks. 

You will be accountable for flawless (accurate, grammatically correct, on-brand tone and voice, and timely) execution that fosters and nurtures our online communities to enhance brand loyalty and customer interaction. Using enterprise publishing and listening tool, Sprinklr, and manual search methods, you will conduct daily sweeps of community management on priority platforms to engage with our brand audience, and close out relevant customer inquiries, and identify/flag trends/reputational issues to management. 

This is a 3-month contract position with non-traditional work hours (15 hours/week, Saturdays-Mondays schedule) and you will be able to work remotely.

Essential Duties and Responsibilities

• Respond professionally to customer complaints/inquiries (DMs, mentions, comments) on key platforms of Facebook and X, drawing from brand scripts and guidelines.
• Act as liaison between customers and TWC customer service team, flagging any questions or requests for guidance via shared Slack channel

• Proactively engage in positive earned mentions and in owned comments in a way that’s on-brand, within tonal/style guidelines, and appropriate to the platform, with key platforms of TikTok, Instagram, and Threads.

• Provide monitoring, watching for spikes in aggregate social conversation.
• Identify, flag, and escalate trends or brand crisis/reputational issues to management to determine further procedure.

• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity. Document and monitor additional activity as requested.
• Provide timely updates to leadership, ensuring goals and objectives are met.
• Contribute to developing successful brand processes, such as training guides, checklists, templates, plans, and case studies.
   

• 3-5 years of professional experience with social media community management and/or social listening for a major brand. 
• Proven experience in content writing, social media management, and SEO – with a strong portfolio showcasing exceptional copywriting skills.
• Must be adept at Sprinklr. Certification is a plus.
• An expert in social media with a strong understanding of online trends, audience 
• engagement, and platforms.
• Self-starter with a proactive and results-driven approach.
• Exceptional attention to detail and commitment to high-quality content.
• Optimistic individual who thrives in a dynamic, collaborative environment, and can overcome challenges with a positive, solution-oriented attitude.

The hourly pay rate range for this position is $27 to $30 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
For immediate consideration, please forward your resume to hmartin@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at hmartin@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.