Customer Solutions Engineer

Job ID: 36571
Date Added: 02/25/2026
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TITLE: Customer Solutions Engineer
LOCATION: Mountainview, CA
ANTICIPATED DURATION:1 year 

Responsibilities:

  • Guide developers through ucp.dev specifications and debug JSON/API errors using internal logs
  • Help configure Merchant Center and validate integrations before launch
  • Document edge cases to build internal and external documentation, processes, and best practices
  • Act as “Customer Zero” for onboarding tools to ensure scalability
  • Collaborate with engineering and product teams to develop and improve the clients products and tools

Requirements:

  • API proficiency and troubleshooting experience with eCommerce APIs
  • Experience with agentic AI, LLM agents, MCP, and A2A technologies
  • 4-5 years of experience in a technical partner solutions role
  • Strong customer service skills with a commitment to providing excellent support
  • Experience with complex project management, support processes, and documentation
  • Ability to work effectively with cross-functional teams including Business Development, Product Management, and Engineering

Preferred Experience:

  • Experience with eCommerce API integration, troubleshooting, and debugging
  • Familiarity with AI technology, including LLM agents, MCP, and A2A



The hourly pay rate range for this position is $90.00 to $122.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
For immediate consideration, please forward your resume to hbennett@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at hbennett@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

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