Technical Analyst II
TITLE: Technical Analyst II
LOCATION: Atlanta, GA
ANTICIPATED DURATION: End of 2026
Responsibilities:
- Perform daily, hourly, and two‑hourly health checks across production systems, pipelines, scheduled jobs, and integrations.
- Proactively identify and resolve stuck records, failed jobs, transmission errors, and processing delays.
- Execute manual remediation such as re‑pushing records, retransmitting inspections, resetting statuses, and triggering retries.
- Triage system alerts and automated emails, distinguishing actionable incidents from non‑impacting noise.
- Monitor and validate ETL pipelines, polling queues, batch jobs, and direct system integrations.
- Ensure successful delivery of inspection and verification outputs to OEMs, lenders, auctions, and external partners.
- Respond to and manage production support tickets, documenting findings, remediation steps, and outcomes.
- Support onboarding and operational setup for new customers, locations, integrations, and workflows.
- Provision and deprovision user access across supported platforms in response to HR and business requests.
- Execute and document SOC2‑required operational checks, including delivery validation, mail confirmation, and transmission evidence.
- Owns day‑to‑day production health across multiple mission‑critical platforms.
- Acts as a technical authority for complex production issues and systemic failures.
Requirements:
- Proficient using ITSM platforms for ticketing, specifically Service NOW.
- Proficient with SQL and using DB IDEs.
- Experience in monitoring, incident response, and troubleshooting in production environments.
- Ability to work independently with minimal supervision.
- Knowledge of operational controls related to access management and compliance documentation.
Preferred Experience:
- Experience with AWS S3, SFTP/FTP, and external system integrations.
- Mentoring junior analysts and standardizing operational practices.
- Identifying recurring issues and partnering with Engineering for long-term fixes.
the hourly pay rate range for this position is $ 45.00 to $ 49.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to dreeves@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at dreeves@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.