Customer Logistics Analyst

TITLE: Customer Logistics Analyst
LOCATION: Roswell, GA (2-day hybrid)
ANTICIPATED DURATION: From 03/10/2026 to 09/09/2026 

Responsibilities:

• Execute manual customer order entry, leveraging OCR tools and process where possible to drive efficiencies while ensuring accuracy.
• Provide superior service to sales and customers with current information on stock availability and order changes.
• Handle customer inquiries, maintaining professionalism, courtesy, and accuracy.
• Ensure technical proficiency in SAP, Service Cloud, and Outlook through ongoing training.
• Participate in projects and department training, identifying opportunities for process improvements using LEAN tools.
• Contribute to a respectful team environment, supporting department and company objectives efficiently.
• Communicate clearly and timely with management, team members, and customers.
• Manage customer purchase orders and process transactions using SAP throughout the order fulfillment process.
• Oversee operation of OCR tool, ensuring accurate and timely processing of PDF manual orders.
• Manually enter orders not generated via OCR, validating data and coordinating with customer care.
• Build and maintain strong internal/external customer relationships.
• Collaborate and communicate daily to resolve order management and supply chain issues.
• Coordinate with teams on returns, cancellations, quality complaints, overages, shortages, and damages.
• Achieve KPIs related to order entry cycle time and phone metrics.
• Support process improvements and embrace LEAN culture.
• Learn about KCP products to better understand customer needs and provide quality service.
• Attend team meetings and training to support departmental objectives.
• Maintain high levels of customer service in all job functions.
• Act as a liaison between sales, distribution, planning, and marketing.

Requirements:

• Bachelor's Degree or minimum of 3 years related experience.
• Proficient in MS Office Suite (Outlook and Word).
• Experience supporting customers over the phone or in a customer-facing role.
• Proven ability to satisfy customer expectations.

Preferred Experience:

• Strong verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Capable of multi-tasking in a fast-paced environment.
• Ability to build sustainable internal and external customer relationships.

The hourly pay rate range for this position is $18.00 to $20.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to btolley@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at btolley@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.