Experience Designer

Experience Designer (Internal Tools / ServiceNow)

Location: Hybrid in Minneapolis/St. Paul, San Francisco Bay, Atlanta, New York City, Irving (Dallas/Fort Worth), Charlotte, Chicago, Cincinnati – 3 days onsite (Tues–Thurs)
Duration: W2 Contract through end of 2026

About the Role

We’re looking for an Experience Designer to help design and improve employee-facing tools used by internal support teams. These tools enable staff to assist customers through ticketing workflows, chat, and email—primarily within the ServiceNow platform.

This role is ideal for someone who thrives in complex, systems-driven environments and enjoys working closely with engineering to rapidly iterate on workflow-heavy experiences.

What You’ll Be Doing

• Design and evolve internal support tools that allow employees to:

  • Open, manage, and track tickets

  • Communicate with customers via chat and email

• Create and refine end-to-end user journeys and workflows across internal systems

• Translate complex requirements and data into clear, usable experiences

• Work directly with developers to:

  • Rapidly prototype and iterate on solutions

  • Test ideas in real time (“what if we try this?” approach)

• Participate in:

  • Regular team collaboration sessions

  • Weekly stakeholder reviews

  • Ongoing design critiques and idea sharing across the broader UX team

What They’re Looking For

• Strong experience in UX/Product Design (typically 3–5+ years)

• Proven ability to design complex workflows and systems

• Experience working on:

  • Internal tools or enterprise applications

  • Data-heavy or process-driven interfaces

• Comfortable in highly collaborative, developer-integrated environments

• Ability to:

  • Navigate ambiguity

  • Define requirements

  • Translate problems into clear user flows and solutions

Portfolio Expectations

• Focus on problem-solving and process, not just visual polish

• Examples of:

  • User journeys

  • Workflow design

  • Discovery and requirement definition

  • Iteration and evolution of ideas

Nice to Have

• Experience with ServiceNow (not required)

• Background in enterprise or internal tooling environments

Team & Culture

• Highly collaborative and iterative team

• Designers work closely with engineering, product, and stakeholders

• Emphasis on:

  • Rapid experimentation

  • Shared problem-solving

  • Continuous feedback and improvement

Interview Process

• Round 1: Hiring Manager + team member

• Round 2: Product Manager

Why This Role

This is a great opportunity to work on high-impact internal systems that support both employees and customers—solving complex problems and shaping tools used daily at scale.

The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $60.00 to $68.97/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
For immediate consideration, please forward your resume to mpersons@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.