Product Owner
Job ID: 36698
Date Added: 03/31/2026
LOCATION: Minneapolis, MN
ANTICIPATED DURATION: 4/1/26 – 12/31/26
Product Owner Responsibilities:
The Product Owner will oversee the requirements and development of a new incentive management platform, which supports a larger Enterprise-wide Service to Sales Initiative. This Initiative allows call center agents to offer different cross sell opportunities to customers during their interaction. The Incentive Management Platform is vital to the success of this initiative to track and reward agents for successful closing of these cross sell offers in accordance with custom incentive plans.
The Product Owner will lead the development and implementation of a new Incentive Management platform designed to manage, track, and report out on agent sales activity and incentives rewards within the Contact Center Operations Teams. This role requires strong product management skills, with a focus on prioritizing development tasks, refining product backlog, and maintaining updated sprint plans.
Product Owner Requirements:
-Define and refine the scope requirements for a new incentive management platform.
-Develop workflows integrate and transmit/ingest data from multiple internal downstream and upstream applications including Customer Account Information, New Applications, Finance, Business Intelligence.
-Collaborate with cross-functional teams to design and implement platform features.
-Maintain and align sprint planning to overall project schedule and roadmap.
Product Owner – Preferred Experience:
Bachelor's degree, or equivalent work experience
– Typically, one or more years of related experience
– Ability to collaboratively develop and evolve a product backlog
– Standard industry certifications such as SAFE Agile Product Owner is a plus
-Financial Services experience a plus
The hourly pay rate range for this position is $40.00 to $42.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to sbrown@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at sbrown@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.