Trust & Safety Program Manager
TITLE: Trust & Safety Program Manager
LOCATION: Bay Area, CA
ANTICIPATED DURATION: From 05/06/2026 to 05/06/2026
Responsibilities:
- Architect and champion quality measurement frameworks for enforcement and labeling systems.
- Develop and oversee metrics, monitoring tools, and reporting processes to identify and resolve quality challenges.
- Collaborate with teams to ensure data integrity and support enforcement and AI model training.
- Design system-level insight reporting to support hybrid and automated moderation.
- Build consensus with stakeholders to create a trusted quality measurement system.
- Represent Trust & Safety Quality in front of cross-functional leadership.
- Use data to inform product or policy improvements.
- Detect quality issues, flag risks, and initiate root-cause corrective actions.
- Leverage applied AI to improve efficiency and scalability in quality management.
Requirements:
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management managing large-scale initiatives.
- Experience in Trust and Safety or a related operations-heavy field.
- Internal stakeholder management and cross-functional team collaboration.
- SQL knowledge with experience managing multiple large datasets.
- Strong problem-solving and critical thinking skills.
- Excellent verbal and written communication skills.
Preferred Experience:
- Experience in quality measurement and management or a related measurement field.
- Demonstrated experience designing and working with metrics.
- Experience with Generative AI development and evaluations.
The hourly pay rate range for this position is $0.00 to $125.88 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to hbennett@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at hbennett@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.