Customer Support Specialist
TITLE: Customer Support Specialist
LOCATION: Atlanta
ANTICIPATED DURATION: From 04/13/2026 to 02/01/2027
Responsibilities:
- Contribute to the evaluation, design, development, and implementation of reporting, business processes, and information systems solutions.
- Handle all aspects of project management from inception to completion.
- Develop and maintain business strategies and dashboards for projects, initiatives, and categories.
- Act as a strategic thought partner on issues facing the business.
- Develop and track category and program performance and monitor trends.
- Lead all phases of a project's life cycle, including defining the business need, establishing criteria and requirements, understanding impacts, and rolling out the project.
- Serve as a subject matter expert and perform research or analysis within assigned projects or categories.
- Establish and report on metrics to gauge business value.
Requirements:
- Experience troubleshooting third-party systems like Mirakl and Rithum.
- Attention to detail.
- Experience with Zendesk or online ticketing systems.
- Customer support experience.
- Ability to troubleshoot issues in a ticketing environment with clear deliverables and KPIs.
- Experience supporting Home Depot Suppliers is a plus.
Preferred Experience:
- Information not provided.
The hourly pay rate range for this position is $18.00 to $20.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to sbrown@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at sbrown@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.