Desktop Support Technician

TITLE: Desktop Support Technician

LOCATION: Anaheim, CA (on-site 5 days a week)

ANTICIPATED DURATION: 6-month contract to hire

Responsibilities:

• Provide onsite desktop support for end users across Windows laptops and desktop PCs
• Troubleshoot hardware, software, and application usage issues; resolve incidents and fulfill service requests
• Perform new hire onboarding setups (device provisioning, account/access coordination, baseline application configuration)
• Execute termination and offboarding activities (device returns, access removal coordination, asset updates)
• Support security badge access systems (access requests, updates, deactivations, basic troubleshooting)
• Configure and support multi-factor authentication (2FA/MFA) for authorized users
• Assist with remote access requests and connectivity troubleshooting (VPN/remote tools, access validation)
• Provide “remote hands” support in the server room for system and network administrators (e.g., patching, cabling, power cycles, basic rack/labeling tasks)
• Work within a ticketing system to document work performed, update status, and meet SLAs
• Contribute to and maintain technical documentation and knowledgebase articles
  
  Requirements:
• 2+ years of desktop support or service desk experience in a business environment (onsite preferred)
• Strong Windows 10/11 troubleshooting skills (hardware, drivers, profiles, printers, core applications)
• Experience with endpoint provisioning and user lifecycle support (onboarding/offboarding)
• Familiarity with MFA/2FA enrollment and remote access support
• Comfortable working with ticketing systems and documentation/knowledgebase practices
• Professional communication skills and a customer-service mindset
• Ability to work independently onsite and coordinate effectively with remote teams
  
  Preferred Experience:
• Experience with Microsoft 365 apps and basic identity/access concepts (e.g., password resets, group membership, access requests)
• Exposure to phone system administration and/or physical access/badge systems
• Basic understanding of networking fundamentals (DHCP, DNS, Wi-Fi troubleshooting)
• Prior experience supporting in a server room or data closet environment
  
  The hourly pay rate range for this position is $25.00 to $30.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
  
  Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
  
  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
  
  For immediate consideration, please forward your resume to dreeves@Synergishr.com.
  
  If you require assistance or an accommodation in the application or employment process, please contact us at dreeves@Synergishr.com.
  
  Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.