Implementation Specialist
Implementation Specialist
Minneapolis, MN
W2 Contract
Implementation Specialists are responsible for onboarding new customers onto our clients travel expense solution. Responsibilities include: consultation to determine the best configurations for the client’s business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.
What you’ll do:
Provide excellent customer service to your customers
Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in our product
Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings
Partner with internal and external technical teams to coordinate custom integration work
Report on project status and blockers to Customer Success leadership during weekly meetings
Train clients to a point where they are able to operate self-sufficiently and confidently on the platform
Conduct webinars and group training sessions to onboard our smaller, more independent customers
Share innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation
Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process
This person will be hybrid and onsite 3 days a week
What we’re looking for:
- 3+ years of implementation, customer success, or customer support experience
- Meticulous attention to detail such as workflow and processes
- Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and accounting practices (e.g., monthly close, expense management, audit processes) preferred. If the prior knowledge isn’t there, this role must have the drive and aptitude to quickly get up to speed on core accounting concepts and processes.
- Strong interpersonal skills including clear communication and collaboration; ability to coach and train customers effectively
- Competence and comfort presenting to C-level executives
- Highly organized individual with the ability to handle multiple projects simultaneously on tight timelines
- Growth mindset with drive to continuously improvements
The hourly pay rate range for this position is $40-45.hour (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to nmgreen@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at ngreen@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.