IT Application Support Analyst
Direct-Hire
Hybrid| Atlanta, GA
Synergis’ client, one the leading business product wholesales in the United States, has engaged Synergis in a search for an IT Application Support Analyst. You will be responsible for the resolution of second level service incidents for internally developed applications, application enhancements, and partnering with development to eliminate open bugs, etc. You will have extensive room for growth and be given exposure to various areas of the organization including development, QA, and EDI.
IT Application Support Analyst | Key Responsibilities
- Responsible for analyzing, troubleshooting, and resolving second and third level service desk incidents
- Partner closely with the operations and application teams to resolve issues in a timely manner
- Support QA applications or the application changes while complying with SDLC procedures
- Create ad hoc queries for data analysis and troubleshooting
- Possessing the knowledge of how to troubleshoot application issues from the server perspective: using logs, administering or monitoring tools, server configurations, and additional techniques
- Troubleshooting application integrations and understanding the integration tools and data flow
- Sharing providing recommendations, changes, or enhancements on applications
- Creation and maintenance of documents related to operational duties, and troubleshooting for applications in a centralized origin
- 3-4 years’ experience in a corporate customer service environment
- Advanced technical support / call center support experience
- Computer literacy is highly critical
- Must know how to navigate MS Internet Explorer in addition to other web browsers; competency with MS Windows, Office, Project & Visio
- Competency to understand technical documents and apply technical information to solve problems
- Technical proficiency using TFS and ServiceNow
- Knowledge of SQL and reporting
- Basic XML knowledge
- 4 year Bachelors degree in a technical discipline
- Familiarity with QA lifecycle and how to test
- Ability to read code from a support angle (.NET, Java, Python)
- Industry experience within logistics is a plus
Our client is headquartered in Atlanta, GA and is one of the largest wholesalers in the USA, distributing over 30,000 business products to a network of 7,000+ resellers. They provide a wide range of services including next-day delivery, logistics plus support, and a dynamic array of innovative marketing programs.
The compensation range for this position is $55,000 to $65,000 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).
*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
For consideration, please forward your resume to rcook@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at rcook@synergishr.com.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at ww.synergishr.com.