IT Support Technician

TITLE: IT Support Technician

ANTICIPATION DURATON: 6+ months

LOCATION: San Francisco, CA

Overview:

The IT Support Technician is a customer-focused role responsible for providing responsive, hands-on technical support to internal users across Windows, Mac, and AV environments. This position is best suited for someone early in their IT career who enjoys problem-solving, learning new technologies, and helping people. You’ll be the first line of support—diagnosing issues, performing initial troubleshooting, and escalating when necessary—all while delivering exceptional customer service.

Key Responsibilities

• Provide day-to-day technical support to employees for Windows, Mac, and AV systems, including hardware, software, and Teams meeting rooms.
• Diagnose and resolve Level 1 issues (e.g., login problems, printer connectivity, system restarts) and escalate more complex incidents appropriately.
• Deliver prompt, friendly, and clear assistance to both technical and non-technical users.
• Manage and update support tickets through ServiceNow, ensuring timely communication and resolution.
• Support onboarding and offboarding processes, ensuring new hires receive correct system access and training.
• Maintain and track IT loaner equipment and inventory.
• Assist with setup and troubleshooting for executive users and company events as needed.
• Participate in cross-training to support multiple technology areas (Apple, Windows, AV, collaboration tools).
• Identify recurring issues and propose process improvements to enhance efficiency and user experience.

Qualifications

• Approximately 2–5 years of IT support experience (help desk, desktop support, or similar role).
• Foundational knowledge across Windows, Mac, and AV systems—not required to be an expert in any single platform.
• Hands-on experience troubleshooting Microsoft Teams meeting rooms and general conferencing setups.
• Familiarity with ServiceNow or similar IT ticketing systems.
• Strong customer service orientation—empathetic, patient, and able to communicate effectively with non-technical users.
• Ability to balance multiple priorities and know when to escalate issues appropriately.
• Eagerness to learn, adaptable to changing technologies, and interested in growing within IT operations.

Preferred Traits

• Reliable, approachable, and collaborative team player.
• Enjoys diagnosing and solving problems quickly.
• Takes initiative to improve processes and documentation.
• Excels in high-touch environments supporting diverse users, including executives.

The hourly pay rate range for this position is $50.00 to $55.00/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to kcorbin@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at kcorbin@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.