Journey Management/Service Designer
Job ID: 35863
Date Added: 10/24/2025
Atlanta, GA (Onsite 4 days/week)
W2 Long-Term Contract potential to convert FTE
Our client’s Customer Experience organization is undergoing a large-scale transformation—redefining how UX, Research, and Design Ops connect across the business. This role sits within Journey Management group and focuses on building the frameworks, playbooks, and service design methodologies that will guide CX teams moving forward.
You’ll help shape how the organization documents, maps, and operationalizes end-to-end customer journeys, driving consistency and alignment across multiple business areas.
Key Responsibilities
Develop and maintain a CX Playbook outlining best practices for journey management, service design, and cross-team collaboration
Create service blueprints, journey maps, and process documentation that visualize how products and experiences connect across touchpoints
Collaborate with UX, Product, and Research teams to standardize methodologies, tools, and templates
Partner closely with change management and communications to help teams adopt new frameworks and workflows
Leverage tools like Journey Track (or similar journey mapping platforms) to capture, document, and share insights across departments
Support operational efficiencies within the broader Design Ops ecosystem—driving clarity, alignment, and visibility across initiatives
Required Skills & Experience
5+ years of experience in Service Design, Journey Mapping, or Design Ops roles
Proven background in building service blueprints and documenting complex ecosystems
Familiarity with journey management or CX visualization tools (Journey Track, Miro, FigJam, Lucid, etc.)
The hourly pay rate for this position is $70-80/hr Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to hmartin@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at hmartin@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.