Learning Platforms Producer

TITLE: Learning Platform Project Manager

LOCATION: Cupertino, CA

ANTICIPATED DURATION: 6 months

Job Summary

The Retail Engagement Marketing and Merchandising (REMM) team is seeking a highly organized and proactive Contractor to support the Learning Platforms Lead. This role is critical in bridging the gap between current operations and future innovation. You will be responsible for the day-to-day maintenance of our existing learning ecosystem while acting as a key project manager for the migration and rollout of a new Learning Management System (LMS) and Client.

This position impacts the learning and development experience of over 80,000 users in Retail Stores and Retail Customer Care (RCC) globally. The ideal candidate is comfortable with ambiguity, possesses the organizational skills of a project manager, and maintains the high-quality standards expected of deliverables.

Description

In this role, you will wear two hats: Operations and Project Management. You will partner closely with the Learning Platforms Lead to ensure the stability of current systems, handling escalations, content publishing, and user support. Simultaneously, you will drive the tactical execution of our

migration strategy, ensuring that timelines are met, requirements are documented, and the new system is rigorously tested before deployment. You will work with a cross-functional team including Retail Tech, IS&T, creative producers, and global partners. You must be able to positively

and proactively partner with multiple teams, often with limited direction, to unblock issues and keep the migration moving forward.

Key Responsibilities

Project Management & Migration (New LMS)

• Manage detailed project timelines and trackers for the migration to the new LMS and Client, ensuring milestones are met on schedule.
• Coordinate User Acceptance Testing (UAT) cycles: identify system enhancements, write test cases, log defects, and validate fixes with Retail Tech and IS&T.
• Assist in defining requirements that promote scalability and intuitive UI for the new platform.
• Maintain comprehensive documentation, including platform playbooks, technical specs, and standard operating procedures (SOPs) for the new system.
• Partner with Store Operations and field teams to support the rollout strategy and change management efforts.

Day-to-Day Operations & Maintenance

• Serve as the primary point of contact for content escalations and platform issues for the current Learning platform.
• Support content creators in REMM, and RCC by troubleshooting publishing issues and validating their work.
• Manage day-to-day publishing activities, balancing competing business priorities to ensure on-time delivery of training materials.
• Compile and analyze data/usage metrics to identify trends and report on system health to the Platforms leadership.

Key Qualifications

• 3-5+ years of experience in digital project management, platform operations, or learning technology.
• LMS Experience: Deep familiarity with Learning Management Systems (LMS) and Content Management Systems (CMS). Experience with migration projects is a strong plus.
• Project Management: Strong organizational skills with the ability to multi-task projects, priorities, schedules, and deliverables. Experience using project management tools (e.g., Radar, Jira, Asana, Keynote) is essential.
• Technical Aptitude: Ability to converse fluently with technical teams (IS&T, Engineers) and translate business needs into technical requirements. Familiarity with HTML/CSS is a plus.
• Quality Control: High attention to detail—the ability to spot pixel imperfect designs or logic gaps in user flows.
• Communication: Excellent written and verbal communication skills. Ability to clearly articulate status updates, risks, and blockers to stakeholders.
• Agility: Flexibility to deal with rapidly changing, time-constrained launch schedules and ambiguity.
• Team Player: A positive, enthusiastic attitude and a sincere willingness to learn and collaborate with team members at all levels.

Education

• Bachelor’s degree or equivalent industry experience.

The hourly pay rate range for this position is 65.00 to $70.15/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring

Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to kcorbin@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at kcorbin@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.