Marketing Operations CRM Systems Analyst

TITLE: Marketing Operations Program Specialist
LOCATION: Culver City or Cupertino CA
ANTICIPATED DURATION: 12 Month Contract

Responsibilities:

• Analyze business processes and CRM platform needs by identifying areas for improvement and optimization.
• Develop and implement data analysis strategies, methodologies, and best practices to align with organizational goals.
• Create technical documentation to capture incident/issue symptom, root cause, business impact, and resolution.
• Deliver weekly and monthly IT reports.
• Translate data insights into clear, concise, and actionable reports for stakeholders.
• Demonstrate strong technical and people problem-solving skills and the ability to structure problems into actionable insights.

Requirements:

• At least 5-10 years in analytics or related roles.
• Deep technical knowledge with marketing CRM systems such as Salesforce or others.
• Excellent IT problem solving and interpersonal skills.
• Experience gathering data from sources, cleaning, organizing, and applying analytical techniques.
• Strong communication skills for reports, presentations, and visualizations.
• Experience in online services (SAAS) and subscription-based services at scale.
• Good to have: SQL, Tableau, and Python experience.
• Education: BA/BS or advanced degree in Analytics, Marketing, or Engineering.

Preferred Experience:

• Experience in analyzing CRM issues/crises for marketing operations and execution.
• Experience in online services (SAAS) and at scale subscription services.
• Ability to direct large cross-functional teams for process and platform improvement.
• AI/ML experience is a plus.

The hourly pay rate range for this position is $59.41 to $63.95 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to Applications@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at Applications@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.