Operations Manager
TITLE: Operations Manager
LOCATION: San Bruno, CA (hybrid)
ANTICIPATED DURATION: From 04/13/2026 to 08/13/2026
Responsibilities:
- Deliver full pieces of a program to design, launch, standardize, and optimize operational processes of vendor or internal teams.
- Track and analyze operational trends in process or workflow performance to implement improvements.
- Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and success metrics.
- Publish and communicate operational metrics/KPIs.
- Create and maintain SOPs, process maps, workflow documentation, help resources, and training programs.
- Manage customer experience for end-to-end programs, policies, and operations.
- Contribute to project execution to generate impact and solve scaled operations problems.
- Partner with teams on project scoping, execution, and management.
- Manage operations in compliance with legal, risk, financial, and privacy guidelines.
- Develop operations review processes to monitor performance.
- Ensure suppliers meet SLAs and PRDs and deliver business reviews on performance.
- Track and analyze trends in process performance and identify opportunities for operational improvements.
- Share and scale successes, best practices, and learnings internally and externally.
- Conduct supplier/internal selection, onboarding, performance reviews, and evaluations.
- Provide feedback to simplify workflows and scale operations efficiently.
- Collaborate with partners to implement process improvements.
- Define and implement workflow efficiency scoring frameworks.
- Handle employee inquiries, exceptions, escalations, and ticket management within SLA.
- Assist stakeholders in understanding policies and processes and resolve escalations.
- Manage relationships with key stakeholders to support operational delivery.
- Participate in meetings to identify business objectives and requirements.
- Contribute to delivering business requirements with strategic supplier/internal solutions.
Requirements:
- Proficiency in data analysis, synthesis, and planning.
- Knowledge of operational SLAs.
- Experience with queue and ticket management.
- Team management skills.
- Customer support experience.
- Familiarity with automation tools and processes.
- Ability to identify automation opportunities.
- Data analysis and synthesis skills.
- Client and domain knowledge.
- Project management skills.
- Stakeholder relationship management.
- Industry and business operations knowledge.
- Client and partner management skills.
- Consultative skills.
- Process design and improvement expertise.
- Negotiation skills.
- Business acumen.
The hourly pay rate range for this position is $80.00 to $97.22 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to btolley@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at btolley@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.