Principal UX Designer
Job Title: Principal Enterprise Service Designer
Location: Atlanta, GA (Hybrid – 4 days onsite, Mon–Thurs) OR Remote but MUST work EST hours in US
Type: W2 Contract
Contract Duration: Initial 12-month term, with multi-year extension potential or conversion perm
Overview:
Our client is looking for a highly experienced and strategically minded Principal Enterprise Service Designer to lead initiatives. This is a pivotal role that will shape both immediate product experiences and long-term user experience strategy, supporting ongoing platform consolidation efforts and the launch of enterprise-wide journey management initiatives.
You’ll play a key role in delivering high-impact design solutions, mentoring IC designers, and helping mature the user experience practice in a critical business domain that connects analysts, merchandising, and supply chain operations.
Key Responsibilities:
1. Journey Mapping & Research Synthesis
- Conduct journey mapping and create service blueprints that align with the organization’s broader journey management efforts.
- Translate qualitative and quantitative research into actionable insights that inform both tactical designs and long-term strategies.
2. UX Leadership & Mentorship
- Lead UX efforts across the space while mentoring two IC-level designers.
- Provide clear creative direction, foster collaboration, and uplift team members through influence, not authority.
3. UX Maturity Development
- Champion UX maturity by introducing scalable processes, building strong partnerships, and embedding a user-first mindset across cross-functional teams.
- Collaborate with the UX Manager to define priorities and deliver a cohesive experience vision.
4. Strategic Stakeholder Engagement
- Build and maintain trusted relationships with leaders in Product, IT, and Business to understand their immediate needs and guide them toward longer-term UX strategies.
- Serve as a liaison between stakeholders and design, helping articulate the value of UX in measurable, actionable terms.
Ideal Candidate Profile:
Required:
- 8–10+ years of enterprise UX or service design experience
- Advanced proficiency in Figma for design and prototyping
- Proven success designing complex tools or dashboards, ideally in enterprise or retail settings
- Strong experience conducting and facilitating journey mapping and service blueprinting
- High organizational savvy and stakeholder management expertise
- Strong ability to navigate ambiguity and define problem spaces
- Excellent written and verbal communication, public speaking, and storytelling skills
- Demonstrated ability to influence and lead without direct authority
Reporting Structure:
- Reports to: Senior Principal, UX
- Close collaboration with: UX Manager
- Mentorship responsibility: 2 IC-level UX Designers
Key UX Maturity Goals (in collaboration with UX Manager):
- Foundational Partnerships: Build trust and strategic positioning with key stakeholders across Product, IT, and Business
- Culture Building: Create a UX maturity plan, conduct UX education moments, and advocate a user-centric mindset
- Operational Excellence: Implement journey mapping processes and uplift IC designers
- Measurement & Storytelling: Establish frameworks for tracking experience improvements and showcasing UX impact through before-and-after narratives
If you're a design leader who’s comfortable rolling up your sleeves while also driving cross-functional change, this role offers the opportunity to lead transformational UX work within a highly visible enterprise initiative.
The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $70 to $85/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mpersons@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.