Quality Assurance Analyst
TITLE: Quality Assurance Analysis
LOCATION: Atlanta, GA (100% Remote)
ANTICIPATED DURATION: From 01/26/2026 to 01/25/2027
Responsibilities:
- Provide Tier 2 / Tier 3 production support for mission-critical applications, platforms, and integrations.
- Lead incident management activities, including triage, severity determination, and response coordination.
- Conduct root cause analysis following incidents and outages, documenting findings and corrective actions.
- Manage case workflows, classification, prioritization, and resolution according to SLAs and OLAs.
- Coordinate with DevOps, engineering, infrastructure, security, and vendor teams to resolve issues.
- Support production environments during maintenance, releases, and emergency fixes.
- Review and approve releases, deployment plans, and rollback strategies for production readiness.
- Monitor environments for functionality, availability, and health, using logging and observability tools.
- Oversee execution of batch jobs and scheduled processes, ensuring timely completion.
- Track and manage certificate lifecycles and vendor software releases.
- Report operational metrics, analyze recurring issues, and support capacity planning.
- Serve as a communication point during incidents, outages, and maintenance, providing updates.
- Maintain and improve operational procedures, runbooks, troubleshooting guides, and documentation.
Requirements:
- 5+ years of experience in Production Support, DevOps, or IT Operations.
- Hands-on experience maintaining and supporting live systems.
- Monitoring system health and managing deployments and rollbacks.
- Handling incident response and root cause analysis.
- Employers value this because it demonstrates resilience under pressure and familiarity with complex, distributed environments.
- Detail-oriented problem solver capable of breaking down issues and troubleshooting effectively.
- Experience with writing functional and non-functional test cases, executing tests, and using automation tools.
- Strong communication skills to explain technical issues to non-technical stakeholders.
- Ability to document incidents, resolutions, and develop operational guides.
- Knowledge of ITIL (Information Technology Infrastructure Library) frameworks for incident, change, and problem management.
Preferred Experience:
- Software testing / quality assurance certification.
- Formal training in software quality best practices.
- Certifications like CTFL, CSTE, CSQA, or CASQ or equivalents.
- Experience in high-availability or regulated environments (e.g., NERC CIP, ISO 27001, SOC 2).
- Familiarity with DevOps or SRE practices, focusing on automation, resilience, and observability.
- ITIL certification to demonstrate structured IT service management knowledge.
The hourly pay rate range for this position is $52.20 to $66.71 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to sbrown@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at sbrown@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.