Senior Content Strategist
TITLE: Senior Content Strategist
LOCATION: Brookhaven, GA
ANTICIPATED DURATION: From 01/13/2026 to 12/31/2026
Responsibilities:
- Audit content in the CMS (Confluence) and ensure all documentation is accurate, complete, and up-to-date.
- Create, maintain, and update SOPs, FAQs, and support playbooks for internal teams.
- Analyze consumer feedback from support channels, app reviews, and bug reports to identify gaps in documentation or processes.
- Work closely with Product, UX, and Dev teams to ensure content reflects the latest app updates, features, and bug fixes.
- Develop domain knowledge to standardize and improve the quality of internal documentation.
- Identify areas where content or process improvements are needed and implement best practices for ongoing content management.
- Support the rollout of Confluence as the primary CMS, ensuring content is properly organized and maintained.
- Document processes and updates in a clear, structured, and accessible format for internal teams.
Requirements:
- Proven experience in content auditing, CMS management, or technical documentation.
- Strong knowledge of Confluence or similar documentation platforms.
- Experience analyzing consumer feedback or support data to inform documentation and process updates.
- Ability to synthesize technical information and translate it into clear, actionable SOPs and playbooks.
- Detail-oriented with excellent writing, editing, and organizational skills.
- Comfortable working cross-functionally with Product, UX, and Dev teams.
- Ability to manage multiple tasks and prioritize in a fast-paced, dynamic environment.
Preferred Experience:
- Information not provided.
The hourly pay rate range for this position is $40.00 to $45.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to Applications@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at Applications@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.