Service Designer (W2 Contract-to-Hire)

Contract Type: W2 Contract (18+ months, potential to convert to full-time)
Location: 100% Remote (Atlanta candidates strongly preferred)
 

About the Role

We are seeking a Service Designer to lead the design and strategy for customer-facing service experiences within a growing home services program. This role will focus on mapping the customer journey, identifying engagement gaps, and developing blueprints for new service offerings. The Service Designer will be responsible for shaping both the current and future state of the customer lifecycle, ensuring seamless communication and engagement throughout the sales journey.

Responsibilities

• Lead research and strategy efforts to identify pain points and opportunities in the sales lifecycle.

• Create service blueprints, customer journeys, and future-state process designs for new and existing service offerings.

• Collaborate with stakeholders across sales, product, and design to align on vision, gather feedback, and build consensus.

• Develop and present strategies for integrating new product layers into the service portfolio (e.g., countertops).

• Drive end-to-end ownership of the initiative, from research to blueprinting to execution handoff.

• Build strong relationships with business and design leaders to ensure solutions are practical, scalable, and customer-focused.

Qualifications

• 5+ years of experience in Service Design, Experience Design, or UX Strategy.

• Strong portfolio showcasing service blueprints, customer journey mapping, and process improvement work.

• Experience working across the full sales lifecycle and driving customer engagement strategies.

• Excellent facilitation, communication, and stakeholder management skills.

• Proven ability to work independently and lead initiatives with minimal oversight.

• Background in home services, retail, or other customer-facing industries preferred.

Why Join

• Opportunity to make a direct impact on the customer experience within a large-scale, national program.

• Long-term contract with potential for full-time hire.

• Work remotely with preference given to Atlanta-based candidates.
  
  The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $70.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
   
  Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
   
  For immediate consideration, please forward your resume to mpersons@synergishr.com
   
  If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
  
  Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.