Service Designer
Service Designer
Synergis · Atlanta preferred / Remote (EST or CST strongly preferred) · W2 Long-Term Contract
Location
- Atlanta, GA preferred – needs to be onsite 5 days a week if local
- Remote candidates must sit in EST or CST (strong preference)
Type
- W2 Long-Term Contract
- Strong long-term runway
Benefits
- Medical, dental, vision
- Disability, life insurance, 401k
Pay Rate: $50–55/hr (W2)
About the Role
We’re looking for a Service Designer to lead the definition and evolution of end-to-end service experiences across both customer-facing and internal operational journeys.
This is a highly strategic role focused on journey mapping, service blueprinting, and executive-level storytelling — connecting customer needs, business goals, and operational realities into clear, actionable service models.
You’ll work across product, operations, research, and business teams to identify gaps, align stakeholders, and drive service transformation initiatives at scale.
What You’ll Do
- Lead end-to-end journey mapping efforts across complex service ecosystems (customer + internal workflows)
- Develop service blueprints, ecosystem maps, and experience frameworks to visualize relationships across people, processes, and platforms
- Translate research and discovery into clear service strategies, recommendations, and future-state models
- Facilitate workshops, co-creation sessions, and stakeholder alignment exercises to drive clarity and momentum
- Create and deliver compelling executive-level presentations and narratives that influence direction and decision-making
- Partner cross-functionally with product, design, operations, and business leaders to align on service vision and execution
- Identify and define service gaps, pain points, and opportunities across the full lifecycle
- Support both customer experience improvements and internal process optimization
What We’re Looking For
- 5–8+ years of experience in Service Design, Experience Strategy, or CX Strategy
- Proven experience delivering journey maps, service blueprints, and end-to-end service models
- Strong facilitation skills — comfortable leading workshops, co-creation sessions, and stakeholder alignment discussions
- Demonstrated ability to present to and influence executive stakeholders through storytelling and clear frameworks
- Experience working across cross-functional teams (product, operations, engineering, research, business)
- Strong systems thinking — ability to connect customer journeys with internal processes and operational realities
- Background in consulting, retail, e-commerce, or large enterprise environments preferred
- Comfortable working in fast-paced, ambiguous environments and shaping direction from loosely defined problems
Tools & Methods (Nice to Have)
- Journey mapping, service blueprinting, ecosystem mapping
- Facilitation frameworks (Design Thinking, co-creation, workshops)
- Tools like Miro, Figma, Adobe, PowerPoint/Keynote
- Research synthesis tools (e.g., Dovetail)
The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $50.00 to $55.00/hr. Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to mpersons@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.