Staff UX Designer – Strategic Discovery & Alignment (Home Services)

Location: Atlanta, GA (Hybrid – 4 days onsite, remote Fridays)
Type: W2 Contract 
Level: Staff 
Start: ASAP

Overview

We’re looking for a Staff-level UX Designer to lead strategic discovery and experience planning for our client's Home Services business—an expansive ecosystem spanning multiple customer-facing and associate-facing applications. This short-term engagement will focus on shaping the future of how customers schedule, manage, and experience home services while improving internal associate workflows that support them.

You’ll facilitate alignment across business, product, and technology partners to define a clear vision house and set of experience epics that will inform 2026 roadmap priorities. This is a high-visibility, strategy-driven role requiring deep expertise in facilitation, storytelling, and systems-level UX strategy—not a visual design or production-heavy position.

What You’ll Do

• Lead strategic discovery and alignment workshops with Home Services partners, product managers, and engineering teams to define the current landscape, future vision, and prioritized opportunities.

• Facilitate cross-functional collaboration, ensuring alignment across a wide range of stakeholders with varying levels of UX and product maturity.

• Develop a north-star experience vision for Home Services, crafting artifacts such as a vision house, service blueprints, journey maps, and ecosystem diagrams.

• Translate insights into actionable epics that focus first on customer pain points, then on associate friction—helping the business plan and prioritize for 2026.

• Synthesize research, process insights, and partner feedback into compelling narratives and visual storytelling decks for executive presentations.

• Partner closely with Product, Research, and Engineering to ensure a cohesive strategy that is both user-centered and operationally feasible.

• Mentor designers and partners on design thinking frameworks, ensuring consistency in how future discovery work is approached.

What You Bring

• 8+ years of UX experience with a strong emphasis on UX strategy, facilitation, and experience visioning across large, complex ecosystems.

• Proven ability to lead cross-functional alignment—navigating ambiguity and driving clarity among business, product, and tech partners.

• Portfolio or case studies showcasing strategy artifacts such as service blueprints, vision decks, experience maps, or conceptual storyboards.

• Excellent storytelling and presentation skills; ability to frame complex problems and sell a future vision to executives and stakeholders.

• Familiarity with enterprise product environments (retail, services, or operations domains highly preferred).

• Comfort working in a highly collaborative, hybrid environment with multiple in-person working sessions per week.

• Tools: Figma, Miro/FigJam, and standard collaboration suites (Google Workspace, Keynote, etc.).

Nice to Have

• Exposure to AI/ML-informed strategy, design operations, or systems thinking.

• Experience creating vision houses, conceptual videos, or “north-star” prototypes that communicate future-state concepts.

Why Join

This is a unique opportunity to step in at a strategic inflection point, shaping how Home Services will evolve over the next two years. You’ll collaborate directly with leadership to create a shared vision, identify key experience investments, and set the foundation for future design and delivery efforts across the enterprise.

The hourly pay range for this position (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location) is $65.00 to $70.00/hr.  Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
 
Synergis is proud to be an Equal Opportunity Employer.  We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
 
For immediate consideration, please forward your resume to mpersons@synergishr.com
 
If you require assistance or an accommodation in the application or employment process, please contact us at mpersons@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.