Technical Support Analyst
LOCATION: REMOTE (CST/ EST)
ANTICIPATED DURATION: 6-month contract
START DATE: November 3rd, 2025
Customer Support Analyst Responsibilities:
Synergis's client is seeking a customer-focused, critical-thinking Customer Support Analyst. As a Customer Support Analyst, you will play a vital role in providing first-level customer support, routing issues, and ensuring customer satisfaction. If this position would be a fit for your skillset, please apply today!
- Respond to customer inquiries and technical issues through various communication channels, primarily including phone
- Document customer interactions, inquiries, and solutions accurately in the ticketing system
- Escalate complex issues as appropriate and ensure effective communication throughout the escalation process
- Collaborate with team members to share knowledge and identify recurring issues for proactive problem-solving
- Provide timely and courteous customer service, ensuring that customers feel valued and supported
- Follow established support processes and procedures, contributing to continuous process improvement efforts
- Stay up to date with the latest product updates, features, and technical information to provide accurate assistance to customers
- Contribute to the creation of user guides, FAQs, and self-help resources for customers
Requirements:
- Customer-focused mindset with a commitment to delivering exceptional service
- Strong problem-solving skills
- Excellent communication skills, both written and verbal
- understanding of Windows Operating systems (XP, Vista, Windows 7, Windows 8, and Windows 10, as well as all common web browsers)
- Ability to work in a fast-paced environment
- Experience using customer support tracking tool
- Ability to work in a fast-paced environment
- Experience working with SQL Databases, XML and scripting preferred
- 1-2 years in customer support capacity
- Excellent demonstrated customer service and problem solving
- Ability to critically analyze and respond to technical problems and resolve with ease
The hourly pay rate range for this position is $15.00 to $20.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For immediate consideration, please forward your resume to kcorbin@synergishr.com
If you require assistance or an accommodation in the application or employment process, please contact us at kcorbin@synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.