L&D Operations Manager

TITLE: L&D Operations Manager

LOCATION: Mountain View, CA – Hybrid (Tues-Thurs in the office. Monday & Friday remote)

ANTICIPATED DURATION: From 02/16/2026 to 11/15/2026

Responsibilities:

• Design and implement learning and development strategies for support agents to enhance customer experience.
  
• Define business-driven training strategies, including onboarding plans and content development.
  
• Partner with business leads to align training initiatives with organizational priorities.
  
• Coordinate with vendors and global service delivery centers to ensure effective training delivery.
  
• Monitor training effectiveness and report on progress, impacting operational targets such as CSAT and Quality.
  
• Lead stakeholder engagement across multicultural and cross-functional teams.
  
• Manage change initiatives with empathy and influence decision-making processes.
  
  Requirements:
  
• 7 years of experience in a customer or client-facing role.
  
• 5 years of experience managing operations.
  
• Bachelor's degree in Education, Instructional Design, or a related field, or equivalent practical experience.
  
• 5 years of experience in an outsourced business/shared services environment, particularly in customer support or sales enablement.
  
• Experience developing and deploying training programs to third-party partners.
  
  Preferred Experience:
  
• Experience using learning management systems to organize and deploy training at scale.
  
• Proven ability to collaborate positively with partners and vendor agents.
  
• Strong executive communication and collaboration skills, with the ability to influence without authority.
  
• Ability to build cross-functional relationships and lead change effectively.
  
  The hourly pay rate range for this position is $0.00 to $114.87 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
  
  Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
  
  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
  
  For immediate consideration, please forward your resume to Applications@Synergishr.com.
  
  If you require assistance or an accommodation in the application or employment process, please contact us at Applications@Synergishr.com.
  
  Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.