IT Support Analyst

TITLE: IT Support Analyst

LOCATION: Atlanta, Ga 

From 02/26/2026 to 10/23/2026

Responsibilities:

• Provide technical support and resolve IT-related issues across desktop, mobile, and AV infrastructure.
• Manage and document incidents using the IT service management system.
• Communicate with end-users via email, phone, or onsite visits.
• Participate in the development and implementation of IT service management best practices.
• Collaborate with technical and business teams to improve IT service delivery.
• Document IT issues, resolutions, and department processes.
• Engage in ongoing learning to stay current with emerging technologies.

Requirements:

• A Bachelor’s degree in Computer Science, Information Technology, Business, Engineering, or a related field.
• Entry-level position with exposure to desktop and mobile device support, IT service management, and general IT support.
• Equivalent experience may also be considered (minimum of 4 years of relevant experience).
• Experience with desktop hardware and software issues, including operating systems (Windows and macOS), network connectivity, and peripheral devices.
• Proficiency in supporting mobile devices such as iPhones and iPads.
• Familiarity with AV and conference room infrastructure.
• Knowledge of IT service management tools and practices, including remote access tools and cloud-based solutions.
• Understanding of network and system security protocols.
• Knowledge of ITIL processes is a plus.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and as part of a team.

The hourly pay rate range for this position is $30.00 to $40.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to rcook@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at rcook@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.