Operations Manager, Extended Workforce Governance & Execution

TITLE: Operations Manager, Extended Workforce Governance & Execution
LOCATION: New York, NY
ANTICIPATED DURATION: 04/14/2026 to 10/13/2026

 Responsibilities:

• Oversee the operational execution of Marketing’s extended workforce (xWF) strategy across multiple critical programs.
• Drive compliance, governance, and financial rigor across cross-functional workforce initiatives.
• Manage multiple projects simultaneously, ensuring alignment, execution, and operational consistency.
• Lead end-to-end management of xWF review cycles and support the accuracy and integrity of workforce data across systems.
• Communicate complex policies and process requirements to stakeholders across Marketing and xWS.
• Partner with Marketing Finance on budget reconciliation and related operational planning activities.
• Identify opportunities to improve workflows, mitigate risk, and strengthen operational effectiveness.
• Create and maintain SOPs, process maps, workflow documentation, help resources, and training materials.
• Develop and communicate operational metrics, dashboards, and KPIs to support visibility and decision-making.
• Collaborate with internal teams and stakeholders to implement process improvements and scalable solutions.
• Lead stakeholder meetings to gather requirements, align priorities, and support operational delivery.

 Requirements:

• 5+ years of experience in operations, program management, workforce operations, or a related function.
• Strong program management skills with the ability to manage multiple cross-functional initiatives at once.
• Experience supporting governance, compliance, or operational controls within complex organizations.
• Strong communication skills with the ability to explain policies, requirements, and workflows to varied stakeholder groups.
• Experience with process improvement, workflow optimization, and risk mitigation.
• Strong analytical skills and experience working with operational data, reporting, and dashboards.
• Experience partnering with cross-functional teams such as Finance, Operations, or business stakeholders.
• Ability to maintain strong attention to detail while managing deadlines and competing priorities.

 Preferred Experience:

• Experience supporting extended workforce programs or contingent workforce operations.
• Familiarity with review cycle management, compliance processes, and workforce data governance.
• Experience partnering with Finance on budget reconciliation or workforce-related reporting.
• Background supporting Marketing Operations or enterprise operational programs.
• Experience improving processes in fast-paced, highly matrixed environments.

The hourly pay rate range for this position is $95.00 to $126.40 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to btolley@synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at btolley@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals.