Operations Manager
TITLE: Operations Manager
LOCATION: New York, NY
ANTICIPATED DURATION: From 04/14/2026 to 10/13/2026
Responsibilities:
- Drive creation and maintenance of SOPs, process maps, workflow documentation, help resources, and training programs.
- Contribute to project execution to generate impact and solve scaled operations problems.
- Partner with relevant teams on project scoping, execution, and management.
- Analyze operational trends and identify opportunities to improve procedures and efficiency.
- Manage supplier/internal selection, onboarding, performance reviews, and progress evaluations related to projects.
- Develop and publish operational metrics and KPIs, and display data in dashboards.
- Provide feedback to service providers and internal stakeholders to improve processes and scale operations.
- Collaborate with partner teams to implement process improvements and changes.
- Define and implement workflow efficiency scoring frameworks to identify gaps in execution.
- Ensure compliance with legal, risk, financial, and privacy guidelines in operations.
- Develop operations review processes to monitor performance and proactively identify solutions.
- Manage stakeholder relationships and communicate policies and processes.
- Share best practices, opportunities for improvement, and learnings internally and externally.
- Lead meetings to identify business objectives and operational requirements.
- Contribute to the delivery of business requirements with appropriate strategies and solutions.
- Manage strategic relationships with key stakeholders to deliver or oversee operations and processes.
Requirements:
- Proficiency in data analysis, synthesis, and planning.
- Knowledge of operational SLAs.
- Data analysis and synthesis skills.
- Domain-specific knowledge.
- Queue and ticket management.
- Team management.
- Customer support experience.
- Automation tools and processes.
- Stakeholder relationship management.
- Client and domain knowledge.
- Ability to identify automation opportunities.
- Project management skills.
- Industry knowledge.
- Business operations knowledge.
- Client/partner management skills.
- Consultative skills.
- Process design and improvement expertise.
- Negotiation skills.
- Business acumen.
The hourly pay rate range for this position is $95.00 to $126.40 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to btolley@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at btolley@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.