Laboratory Field Service Technician

TITLE: Laboratory Field Service Technician

LOCATION: Atlanta, Ga. 

From 06/15/2026 to 01/31/2026

Responsibilities:

• Perform complete hardware installation, network and assay configuration, and customization of diagnostic equipment at hospital and clinical laboratory sites across the U.S.
• Execute physical placement, unboxing, setup, power/network connection, and initial power-on checks (~4 hours per device).
• Prepare and complete verification studies on instrumentation, including calibration, precision studies, and method comparisons (~8 hours per device).
• Deliver hands-on, on-site customer training (2-6 hours per site) to Key Operators on instrument operation, workflow, QC/verification, and basic troubleshooting.
• Reinforce proper use and maintenance of instrumentation; confirm operator competency prior to go-live.
• Perform Level 1 IT tasks: physical cabling, IP/DHCP configuration, network connectivity testing (ping, port validation), and system power-up verification.
• Participate in Level 2 IT activities as needed: middleware/LIS connectivity setup, HL7 messaging validation, and end-to-end data flow testing with site IT teams.
• Conduct pre-implementation site readiness assessments: confirm space/utilities, power/network readiness, access/credentialing, and shipping/receiving status.
• Serve as primary implementation point of contact for 4-6 post-installation touchpoints per customer during the 60-day post-go-live period; conduct bi-weekly check-ins.
• Coordinate escalations to the client’s service team per thresholds and escalation pathways; support formal handoff to standard customer support.
• Complete all required documentation using OBI, Salesforce, and SharePoint; maintain accurate records and checklists.
• Comply with all site-specific vendor credentialing requirements (Vendormate or equivalent, background check, immunizations, HIPAA training).

Requirements:

• Minimum 3+ years of experience in clinical laboratory/diagnostic instrumentation or a related field.
• Associate degree or higher in a technical, biomedical, instrumentation, electrical engineering, or related field; military experience considered.
• Strong troubleshooting skills with experience installing and validating diagnostic equipment.
• Level 1 IT capability: physical setup, cabling verification, IP configuration, basic connectivity testing, system boot/power-up.
• Level 2 IT participation: middleware/LIS connectivity setup, HL7 messaging validation, troubleshooting with site IT.
• Proficiency in Microsoft Office and work within field documentation systems (Salesforce, SharePoint, OBI).
• Excellent verbal and written communication skills.
• Organized, self-sufficient, and able to operate independently across multiple sites.
• Ability and willingness to travel throughout the United States (up to 90%; weekend travel may be required).
• Ability to lift, lower, and carry up to 50 lbs. unassisted; perform physical tasks including bending, stooping, and standing for extended periods.
• Valid driver’s license with a clean driving record (last 3 years).

The hourly pay rate range for this position is $40.00 to $48.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to rcook@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at rcook@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.