Device Support Engineer – L1

TITLE: Device Support Engineer – L1
LOCATION: Atlanta, GA – onsite role 5 days a week
ANTICIPATED DURATION: 6+ months

Responsibilities:

• Provide first-line, in-person, and remote technical support for end users.
• Troubleshoot Windows, macOS, mobile, peripheral, network access, collaboration, and business application issues.
• Support device deployment and lifecycle activities.
• Document, communicate, and resolve issues through ServiceNow in alignment with IT service management standards.
• Assist with device provisioning, imaging, application deployment, and hardware replacement activities.
• Support endpoint management using Microsoft Intune, MECM/SCCM, and Apple management workflows.
• Support security tasks such as BitLocker validation, Microsoft Defender, and patch compliance.
• Support user access and device-related identity tasks involving Microsoft Entra ID, Active Directory, and MFA.
• Support DSS projects and operational initiatives including Windows 11 upgrades, device refreshes, and office moves.
• Follow policies for asset tracking, inventory handling, device decommissioning, and data protection.
• Use automation, reporting, remote assistance, and AI tools responsibly to improve support efficiency.
• Cross-train team members and participate in continuous improvement efforts.

Requirements:

• Minimum of 3 years of in-person Desktop Support, Device Support, or Support Center experience in a corporate environment.
• Proven experience supporting end-user desktops, laptops, mobile devices, peripherals, and business applications.
• Hands-on experience using ServiceNow or a comparable ITSM platform.
• Working knowledge of Windows current versions, Microsoft 365, Microsoft Teams, Outlook, OneDrive, SharePoint, and browsers.
• Exposure to Microsoft Intune, Microsoft Entra ID, Active Directory, device compliance, and endpoint security is preferred.
• Bachelor’s degree, technical certificate, or equivalent experience in IT or a related field is preferred.
• Certifications such as CompTIA A+, Network+, Microsoft 365, Microsoft Endpoint Administrator, ITIL Foundation, Apple, or similar are preferred.

Preferred Experience:

• Experience supporting Microsoft 365 applications and services.
• Knowledge of modern endpoint management tools and security practices.
• Experience supporting executive or VIP end users with professionalism and discretion.
• Familiarity with device provisioning, imaging, and deployment workflows.
• Ability to communicate technical information clearly to users of varying technical skills.

The hourly pay rate range for this position is $23.00 to $25.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For immediate consideration, please forward your resume to DWicks@Synergishr.com.

If you require assistance or an accommodation in the application or employment process, please contact us at DWicks@Synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.